Law Office
IT problems were billing hours nobody could invoice. A move to Microsoft 365 with layered security and cloud-to-cloud backup gave the firm its time back.
The firm's outdated internal software and file server had become a constant drain: version conflicts on briefs, an email server that needed weekly attention, and partners spending unbillable hours playing IT support.
Client confidentiality also raised the stakes — matters, discovery documents, and privileged communications need protection that a closet server was never going to provide.
“We used to lose whole afternoons to email problems. Now the only time I think about IT is when NetSys calls to tell me something was handled.”
The approach
Matter-centric information design
Mapped the firm's matters and document workflows before touching technology, so the new environment matched how attorneys actually work.
Microsoft 365 migration
Moved email to Exchange Online and documents to SharePoint/OneDrive with a matter-based structure — 100% mailbox fidelity, zero lost items, cut-over on a weekend.
Web & email security
Layered anti-phishing and email threat protection, DNS filtering, MFA on every account, and endpoint protection across attorney devices — in office and remote.
Cloud-to-cloud backup
Established independent cloud-to-cloud backup of the entire Microsoft 365 tenant — because the recycle bin is not a backup strategy for privileged material.
- Microsoft 365 Business Premium
- Exchange Online
- SharePoint + OneDrive (matter structure)
- Multifactor Authentication
- Anti-phishing / email threat protection
- DNS filtering
- Endpoint protection
- Cloud-to-cloud M365 backup
The results
Incidents include user-reported issues and monitored alerts requiring intervention.
View data table
| Incidents (tickets) | |
|---|---|
| Jan | 34 |
| Feb | 31 |
| Mar | 29 |
| Apr | 27 |
| May | 14 |
| Jun | 9 |
| Jul | 8 |
| Aug | 7 |
| Sep | 6 |
| Oct | 7 |
| Nov | 5 |
| Dec | 6 |
More case studies
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