A 60-Day Client Onboarding Workflow for an Advisory Firm
NetSys built a project management application that helps an investment advisory firm track retirement-related and new-business opportunities alongside client onboarding.
The firm needed one place to see its internal retirement-related opportunities, identify potential new business and guide new clients through a 60-day onboarding process.
The same work crosses several people and deadlines. The firm needed to see who owned each step, what had been completed and which required checks still needed attention before the onboarding was closed.
The approach
Map opportunities and onboarding
The application helps the firm identify retirement-related and new-business opportunities, then track onboarding after a new client enters the process. These are different decisions, so the workflow records what needs attention at each stage.
Give the 60-day workflow a visible owner
The project management tool organizes onboarding into tasks, milestones and handoffs. Staff can see where an item sits in the 60-day window and who is responsible for moving it forward.
Make unfinished checks visible before closeout
The workflow helps staff track which onboarding checks are complete and which are still open. The firm retains responsibility for reviewing and accepting its compliance steps; the tool gives the team a shared record for that review.
Build around the firm’s process
The application follows the firm’s own opportunity and onboarding process. Staff use the shared record to see what comes next and review the open work before they close onboarding.
- Custom project management application
- Internal opportunity tracking
- Client onboarding milestones
- Task ownership and check status
What changed
- One internal view for retirement-related opportunities and new-business follow-up.
- A shared 60-day client onboarding workflow with assignments and visible outstanding checks.
- A clearer closeout review for staff responsible for the firm's onboarding requirements.
Related pages: AI consulting and workflow assessment · Custom AI applications and workflows.
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