Questions, answered straight
Everything businesses ask us before working together — contracts, response times, ransomware, pricing, and AI — answered the way we'd answer on a call.
Do you require long-term contracts?
No. Every NetSys agreement is month to month. We don't use long-term contracts or lock-in; we earn your business every month with service good enough that our client retention rate is 98%.
What do your IT services include?
A managed agreement covers the help desk, 24/7 monitoring, patching, endpoint and email security, managed backups that are restore-tested, Microsoft 365 administration, user onboarding and offboarding, vendor coordination and planning with a named account manager. Projects such as migrations, office moves and server replacements, plus hardware, software licenses and third-party services like internet circuits, are quoted separately, and the agreement lists what is in and out before you sign.
How does onboarding work?
In stages. Discovery produces a written inventory of your users, devices, servers, licenses, vendors and admin credentials, with the risks ranked. The agreement then sets covered users and devices, on-site arrangements, escalation contacts and exclusions; admin rights move to named accounts; monitoring, endpoint protection and backup tools go on every covered device; and MFA gaps, stale accounts and untested backups are fixed first. Timing depends on how many devices and sites you have, so target dates go in the proposal.
What affects the cost of managed IT?
Pricing is per user per month. The number moves with headcount, servers, sites, compliance obligations such as HIPAA or the FTC Safeguards Rule, and how much on-site work you need, while licenses, hardware and projects are billed separately. We publish no rate card; your quote names the per-user fee, any onboarding cost and the exclusions.
Do I have to submit tickets and wait in a queue?
No. There is no ticketing-system runaround at NetSys. You get a dedicated account manager with their real cell phone number, and when you call, a real engineer who knows your environment picks up and gets to work.
What areas do you serve?
We work on site across New York City, Nassau and western Suffolk, Westchester, Rockland, North and Central Jersey, the northern Jersey Shore and lower Fairfield County, CT, with remote managed IT nationwide. Monitoring, the help desk, security, Microsoft 365 and cloud work run remotely from our Brooklyn office for businesses anywhere in the continental United States. From 50 to 60 miles out, we confirm drive time before scheduling any on-site visit; beyond that, support is remote and cloud-based only, and hardware ships pre-configured.
How do I get started?
Start with a call, the free online cybersecurity self-assessment, or the free remote external penetration test. The online questionnaire scores your answers; it does not inspect your systems. The external test is limited to information available to NetSys and agreed external scope. Call 845-203-3914 to discuss which next step fits.
How big does my company need to be?
Our sweet spot is organizations of roughly 10 to 250 employees: big enough to have real IT and compliance needs, small enough that hiring a full in-house security team doesn't make sense. We're only taking on 2 new clients in 2026, so every client gets senior attention.
Go deeper: How pricing is built · Switching providers without a gap
What happens if we get hit with ransomware?
Every NetSys client hit by ransomware has fully recovered, a 100% recovery record. We maintain offline and immutable backups, test recovery procedures on a schedule, and run a practiced incident response: isolate, investigate, restore, and harden.
What is the free external penetration test?
The free assessment is a remote external penetration test, limited to the information available to NetSys and the external scope we agree with you. Internal systems, tenant configuration, onsite work and broader security or compliance reviews are scoped separately. The report states findings and limitations for the agreed scope.
Do you provide 24/7 monitoring?
Yes. Our team continuously monitors your systems and security logs around the clock, with real-time alerts and AI-assisted triage reviewed by human engineers, and emergency service is available 24/7.
Can you help with compliance like HIPAA, NIST, or CIS?
Yes. We align your environment to frameworks including HIPAA, the NIST Cybersecurity Framework, ISO 27001, and CIS Controls, including multi-site medical practices where HIPAA compliance and secure interconnectivity are mandatory.
Go deeper: Managed cybersecurity · Monthly threat report
What are NetSys AI Services?
Secure AI adoption and workflow enablement, not just training. We assess AI readiness, write usage policies, train employees by role, design repeatable AI workflows, select and securely configure tools like Microsoft Copilot, ChatGPT Team/Enterprise, and Claude, and govern it all under your cybersecurity policies.
Our employees already use ChatGPT. Is that a problem?
Unsanctioned 'shadow AI' is one of the fastest-growing data risks: client records pasted into public chatbots, confidential documents summarized by unvetted tools. We don't ban AI; we make it safe, with clear policies on what can and cannot go into AI tools and secure, approved alternatives your team will actually use.
Which AI tools do you support?
We're vendor-neutral. We support Microsoft Copilot, ChatGPT Team and Enterprise, Claude, AI meeting-notes tools and document AI, and we help you choose based on your data sensitivity, budget, and workflows, then configure each tool securely with your existing systems.
How do we know if we're ready for AI?
Take our free AI Readiness Assessment. Seven questions score where AI can realistically help your business, whether your data and security are ready, and what to do first. Pair it with the AI Security Assessment to find shadow-AI exposure.
Go deeper: AI services · This Month in AI briefing
How fast do you respond to issues?
Response times are set by severity and written into each agreement, and the published table is on our managed IT services page. Monitored systems alert us in real time, and clients reach their dedicated account manager directly by cell. The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, and emergency service is available 24/7. There's no tier-1 queue to climb; issues go straight to an engineer who already knows your environment.
Who handles support and escalations?
NetSys engineers. The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern, monitoring runs 24/7 and emergency service is available around the clock. Every client has a named account manager as a direct escalation route, and your agreement states response times by severity, how a severe incident outside help-desk hours is escalated and to whom, and which after-hours work is billed.
Can you move us to the cloud?
Yes. Cloud migration is one of our core services. We plan and execute migrations to Microsoft 365, Azure, and hybrid environments (servers, VPN, SQL, file storage, Azure Virtual Desktop), with security, backups, and disaster recovery built in from day one.
Do you replace our current IT person or work with them?
Either. For many clients we are the complete IT department; for others we co-manage, handling security, monitoring and infrastructure while your internal staff keeps day-to-day user support. We fit the model to you.
What does disaster recovery actually include?
A documented, tested plan, not just backups. We define recovery objectives (RPO/RTO), implement encrypted cloud and immutable backups, configure rapid failover for critical systems, and run scheduled recovery tests so the plan works when it matters.
Go deeper: Managed IT services · Co-managed IT
Ask an engineer, not a sales queue.
Call 845-203-3914 or send us the question — every inquiry is read by an engineer, and you'll get a straight answer either way.