Managed IT Services · Denver

Managed Service Provider for Denver Businesses

Denver companies outgrow the IT person who also handles facilities, and the break-fix shop that appears only when something breaks. NetSys is a managed service provider that takes responsibility for the whole environment: devices, accounts, security, backups, networks and the vendors behind them, for one monthly fee per user and remotely from Brooklyn.

All IT services in Denver, CO

The short answer

NetSys is a managed service provider for Denver businesses: NinjaOne monitoring and patching, ThreatDown managed detection and response, Microsoft 365, Entra ID and Intune administration, Datto or Veeam backups with scheduled test restores, firewall, switch and Wi-Fi management, and vendor management, for a per-user monthly fee set by an assessment. Everything is remote and cloud-based, run from our Brooklyn office; NetSys does not send engineers on site in Denver. Help desk engineers answer from 2 a.m. to 9 p.m. Mountain time each day, monitoring and emergency response continue overnight, and the agreement runs month to month with no long-term contract.

Service information by The NetSys Group. Our editorial standards.

How managed IT is delivered in Denver

The whole environment is run over the network from our Brooklyn office. Agents on every computer and server report health and take patches, the Microsoft 365, Entra ID and Intune consoles hold accounts and device policy, and each firewall and access point is managed from its cloud dashboard. Changes are recorded in IT Glue with who made them and why, and that documentation is yours if you ever leave. NetSys does not send engineers on site in Denver. Hardware for a new hire or a new suite leaves the supplier or our bench already set up, and your staff or building contractor connects it while our engineer verifies each piece remotely. Patching and changes run in maintenance windows set in Mountain time, and an urgent fix outside a window is approved by you first. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (2 a.m. to 9 p.m. Mountain), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.

What a managed service provider takes off a Denver company's plate

The difference between an MSP and an IT vendor is ownership. Under a managed agreement we are responsible for keeping every device patched and protected, every account created and closed on time, every backup tested, every firewall current and every renewal on the calendar. That covers the help desk your staff call, ThreatDown managed detection and response with Defender for Business, Barracuda email protection, Keeper for passwords, KnowBe4 training, Microsoft 365 licensing and tenant security, and the circuits, copiers, phones and software vendors you depend on. You get a dedicated account manager with a real cell number, a monthly report of tickets and risks, and a quarterly review that turns them into a roadmap and budget. Problems are fixed once, documented and prevented, rather than billed again each time they recur.

Denver's mix: 17th Street firms, Tech Center offices and Front Range suppliers

Denver's economy is broad, and each part of it brings different systems to manage. Law, accounting and financial firms downtown run document management, tax and portfolio platforms that must stay up through filing deadlines. Technology and professional firms in the Denver Tech Center and RiNo work mostly in the cloud, with Macs, SaaS sign-ins and contractors who come and go. Aerospace and defense suppliers along the Front Range, in the orbit of Lockheed Martin Space and United Launch Alliance, separate CUI from daily work. Contractors and home builders carry tablets and laptops between job sites and a construction project-management platform. Property managers move leases and payments through a cloud property-management platform, and medical practices answer to HIPAA. A managed agreement builds the same baseline under all of them and adds what each sector needs. These are examples of needs, not a client list.

Carriers, buildings and the 2026 AT&T and Lumen change

Denver offices usually have more carrier choice than Boulder or the mountain towns, but the names shifted this year. In early 2026 AT&T closed its $5.75 billion purchase of most of Lumen's Mass Markets fiber business, the network sold as Quantum Fiber, so Comcast Business, Lumen and Quantum Fiber under AT&T ownership are the options to check at an address. For a managed client, those changes are our problem, not yours. We confirm which carriers actually serve your building and riser, design the primary line and a second carrier or cellular failover on the firewall, and keep the account numbers, contracts and support paths in IT Glue. When a circuit drops, monitoring tells us first, we open the carrier ticket and stay on it, and your staff keep working on the backup path.

Questions to ask any Denver managed service provider

Before signing with any MSP, ours included, ask a few questions that separate a provider from a reseller. How do you protect your own remote-management tools, since an attacker inside an MSP's console can reach every client at once? Expect multifactor sign-in, limited admin rights and alerts on scripts that run across many clients. Who answers the phone, and are they engineers? What are your written response commitments? Ours are a ten-minute phone response and a thirty-minute remote response for critical issues. What happens to our documentation and credentials if we leave? With NetSys, they are yours. Do you test restores, and can we see the last report? And how long is the contract? Ours runs month to month, and 98 percent of clients stay.

What is included

Managed IT Services in Denver: what NetSys delivers

Help desk and monitoring

Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards

Security, built in

ThreatDown managed detection and response with EDR agents on every device, not just servers
Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant

Backups, devices and vendors

Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in

Published case study

Complete managed IT, cybersecurity and help desk for a 20-seat organization

A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.

Read the full case study (20 seats)

From our client work

Managed IT services work for other clients

Private schools
Private K-8 school
Management of 180 student devices and 35 faculty laptops, content filtering, account security, and classroom Wi-Fi support.
Mobile Device Management IT for Private Schools

Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Denver client.

What managed IT costs in Denver

Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.

How the monthly fee is built

Who this fits, and who it does not

Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.

Managed IT Services in Denver: FAQs

How does managed IT work for Denver organizations?

Our engineers manage your systems remotely from Brooklyn and through the cloud. Monitoring watches computers, servers and network gear around the clock, patches install on schedules you approve, security alerts are handled by ThreatDown's analysts and our team, and Microsoft 365 and Intune are administered for you. Staff reach the help desk from 2 a.m. to 9 p.m. Mountain time every day, severe problems go straight to your dedicated engineer at any hour, and no NetSys staff are based in or travel to Colorado.

What does a managed service provider in Denver cost?

NetSys bills per user per month, at a rate set by an assessment rather than a price sheet. What moves it most is not headcount but servers and sites, compliance work such as HIPAA or CUI evidence, after-hours needs beyond monitoring, and how much an internal IT person keeps. Vendor calls and help desk time are inside the fee; hardware, licenses and projects such as a server migration are quoted separately. The managed IT pricing page sets out what sits inside the monthly figure.

How do we switch to NetSys from our current Denver MSP?

The transition takes about three to four weeks for a 20-seat office. We collect admin credentials, licenses and documentation, audit what is deployed against what you pay for, and install our agents alongside the old tools before anything is removed. Cutover runs in stages with a rollback step for each change, and the previous provider's remote access is revoked at the end. Because our agreements run month to month, you can time the switch to your old contract's notice period rather than paying twice for long.

Can you co-manage IT with our in-house team?

Yes. A company with an IT manager who knows the business can keep that person and add NetSys for monitoring, security operations, patching, backups and after-hours coverage. A written responsibility matrix records who owns each system, who approves changes and who takes the first call, and both teams work in the same ticketing and documentation. The co-managed IT page explains how the split is usually drawn.

Is cybersecurity included in managed IT?

Yes. Every managed agreement includes ThreatDown endpoint detection and response with Defender for Business, multifactor sign-in and Conditional Access, Barracuda email protection, KnowBe4 training, Keeper password management and immutable backups. Rapid7 vulnerability scanning, compliance documentation and incident response planning can be added. The free remote external penetration test, limited to an external scope agreed with you, is a common starting point, and a full internal review is scoped separately. The Denver cybersecurity page goes deeper on the controls.

One provider, month to month

Get the whole of your IT handled by one accountable team.

Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.

Explore Managed IT Services Scope 845-203-3914