Managed IT Services in Seattle, WA
Searching for an IT company in Seattle turns up hundreds of firms. What most growing businesses need is narrower: one provider that takes responsibility for the whole environment and answers the phone with an engineer. NetSys has done that since 1998, managing IT for Seattle companies remotely from Brooklyn on month-to-month agreements.
The short answer
NetSys provides managed IT services to Seattle businesses as an outsourced IT department. We answer your staff's calls with engineers, keep every laptop and server patched through NinjaOne, watch for attacks with ThreatDown, run your Microsoft 365 tenant and Intune device policies, test-restore your backups, manage the firewall and Wi-Fi and deal with each carrier and software vendor. The work is remote and cloud-based from our only office, in Brooklyn; we do not send engineers on site in Seattle, so equipment ships configured. Engineers staff the desk 1 a.m. to 8 p.m. Pacific time, monitoring and emergency response continue overnight, and the fee is per user per month.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered to Seattle companies
Managed IT means we run the environment, not only the tickets. From Brooklyn, engineers administer your Microsoft 365 tenant and its security settings, the laptops and phones enrolled in Intune, the firewalls and access points through Meraki or Fortinet dashboards, and the backup jobs in Datto or Veeam. Each configuration is documented in IT Glue, so the answer to how something is set up never depends on one person's memory. We do not send engineers to Seattle offices. When hardware is needed, it is ordered, configured and shipped to arrive ready, and whoever is in the office plugs it in with one of our engineers watching the console. The same model covers a single office in Belltown or a company with staff spread from Ballard to Burien. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
The IT services covered by one Seattle agreement
Seattle owners comparing IT companies usually want to know what is actually included. Our managed agreement covers the help desk and device management; cybersecurity, meaning ThreatDown on every endpoint, enforced multifactor sign-in, Barracuda filtering, KnowBe4 training and backups ransomware cannot alter; the firewall, wireless network and internet lines; tested backups with a written recovery plan; Microsoft 365 licensing and administration; and vendor management. Projects such as retiring a Windows Server 2016 machine before its January 12, 2027 end of support, consolidating tenants after an acquisition or rolling out Copilot are quoted separately as IT consulting. Firms with internal IT staff can take any of these co-managed. A dedicated account manager with a real cell number runs quarterly reviews of hardware age, licenses and budget.
Seattle industries and the systems they run
Seattle's employers range from global technology companies to small nonprofits, and the systems differ. Technology and professional firms in South Lake Union and downtown run cloud HR, payroll and project tools and want devices that stay out of their engineers' way. Life sciences groups near Fred Hutch and the University of Washington keep research data with strict access rules. Medical practices on First Hill, near Swedish and Virginia Mason, run the practice's EHR and billing system. Law firms downtown rely on a document management system and court e-filing. Port, maritime and logistics businesses around Harbor Island and Interbay depend on a freight-forwarding and customs system and constant email with partners. Nonprofits and foundations run a donor-management platform. We support the infrastructure under each and work tickets with the vendor.
Carriers and vendors, handled for you
The quiet value of managed IT is the calls you no longer make. We keep every vendor in IT Glue: the internet lines, the phone system, the copier lease, software subscriptions, even the company that installed your door access, each with contract terms, support numbers and renewal dates. When a circuit fails, we open the carrier ticket and stay on it. Comcast Business, Lumen, Ziply Fiber and AT&T Fiber are worth checking at any Seattle address; downtown buildings near the Westin Building carrier hotel often have more choices than warehouses in Georgetown or the Kent Valley, where a single circuit is common. Offices that cannot go offline get a second circuit or 5G backup on a separate path. Before renewals, we compare the contract with what you actually use.
The first 30 days for a Seattle business
Seattle onboarding is built around not interrupting work. In the first week we meet whoever handles IT now, often a founder, an office manager or an operations lead, and push our monitoring agent to every computer over the internet, which produces a full list of hardware, accounts, licenses and subscriptions without anyone opening a laptop. By day ten you hold a costed plan and choose what proceeds. The changeover fills days ten to thirty and avoids your release dates, grant deadlines and month-end: ThreatDown takes over endpoint protection, sign-ins move to multifactor with Conditional Access checks, email starts flowing through Barracuda, team passwords land in Keeper and we restore real files from the new backups to prove they work. Staff receive the help desk contacts and a one-page guide. By day 30 the account manager has set renewal reminders and a date for the quarterly review.
Managed IT Services in Seattle: what NetSys delivers
Help desk and monitoring
- Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
- 24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards
Security, built in
- ThreatDown managed detection and response with EDR agents on every device, not just servers
- Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant
Backups, devices and vendors
- Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
- Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in
Complete managed IT, cybersecurity and help desk for a 20-seat organization
A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.
Managed IT services work for other clients
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Seattle client.
What managed IT costs in Seattle
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Professional Services & Consulting · IT for Manufacturing
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See all locations and service areas.
Also in Seattle: IT Consulting · IT Support · Cybersecurity
Managed IT Services elsewhere: Phoenix · Denver · Las Vegas · Albuquerque · Boise · Portland
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk · Outsourced IT Support
Managed IT Services in Seattle: FAQs
How does managed IT work for Seattle organizations?
As an outsourced IT department working remotely. Engineers administer your systems through cloud consoles and the NinjaOne agent, and employees can call, email or chat in Teams with the help desk any day from 1 a.m. until 8 p.m. Pacific. We do not send engineers to Seattle: new hardware arrives configured, and a staff member or contractor handles the physical steps with an engineer on the line. Monitoring and emergency service keep running overnight, and a severe problem is escalated straight to your dedicated engineer.
What should a Seattle business look for in an IT company?
Look for engineers on the phone, commitments in writing and an easy exit. Ask who answers a call, what the response times are, which tools run your environment, what sits outside the fee and how backups are proven. Ask for month-to-month terms and documentation you keep if you leave. NetSys answers each of those in the proposal, has 98% client retention and supports Seattle from its only office, in Brooklyn, which we say up front so you can decide whether remote management fits.
What does managed IT cost in Seattle?
The fee is per user per month, worked out from an assessment, and there is no published number. What moves it is less the headcount than the shape of the environment: servers still in a closet, how many offices and circuits, the split between Macs and PCs, compliance paperwork, any after-hours work beyond monitoring and whether an employee already handles some of the IT. Vendor calls are included. New hardware, licenses and projects get their own quotes, our managed IT pricing page lists what the fee covers, and there is no long-term contract.
What happens to our systems if an earthquake closes our Seattle office?
The plan assumes the building is unreachable. Seattle sits over the Cascadia subduction zone and shallower faults, and the 2001 Nisqually earthquake showed how older buildings fare. So copies of your backups are kept in a cloud region far from Puget Sound, working files sit in SharePoint and OneDrive rather than on an office server, laptops work from home connections, and the recovery runbook lists which systems come back first and who approves each step. We test restores on a schedule. Controls reduce the damage; they cannot prevent the event, and the plan says so.
How do we get started, and is anything free?
Start with a call with an engineer, who will ask about your users, systems and pain points and explain how the assessment works. The assessment itself is how we price the agreement. The one free offer we make is an external penetration test, run remotely against your internet-facing systems within a scope you approve, with a written report of what an attacker could reach. Many Seattle firms use it to check a current provider's work before deciding anything.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.