Complete Managed IT, Cybersecurity and Help Desk for a 20-Seat Organization
A 20-seat organization handed NetSys the whole of its IT: managed services, the cybersecurity stack, a help desk its people use, onboarding for every new hire and phishing training for everyone.
At twenty seats a business is big enough that IT problems cost real time and small enough that nobody is paid to own them. Onboarding was improvised, security was whatever came with the laptops, and every question landed on the same overloaded person. The organization wanted one accountable provider for all of it.
The approach
Managed IT foundation
Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager.
Cybersecurity stack
Endpoint protection, multifactor authentication, email protection and tested backups were deployed across all twenty seats.
Help desk
Staff got a help desk with real engineers on the other end rather than a ticket queue, so problems are fixed instead of logged.
Onboarding and training
New hires are onboarded through a defined process covering accounts, devices and access, and every employee goes through cybersecurity and phishing training on a recurring schedule.
- Managed IT services
- 24/7 monitoring
- Endpoint protection and MFA
- Email security
- Tested backups
- Help desk
- Employee onboarding process
- Security awareness and phishing training
What changed
- One provider accountable for devices, network, Microsoft 365 and security
- Every new hire onboarded through a defined process
- All staff trained on phishing, on a recurring schedule
Client anonymized. This write-up is limited to the scope NetSys delivered; no outcome figures were measured for publication.
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