ChatGPT Business rollout for a 51-person NYC creative firm
NetSys rolled out ChatGPT Business to 51 people at an NYC creative firm in 62 days, training executive leadership, sales, marketing, finance and operations.
The firm was bringing ChatGPT Business to 51 people across executive leadership, sales, marketing, finance and operations. Those teams do different work, so the rollout had to follow the work each team already did rather than give everyone the same session.
The plan also had to cover who would run the project, which people would get Standard or Premium seats, which workflows to build first, and how staff would stay current once the rollout was finished.
The approach
Project leadership and seat planning
A project manager coordinated the rollout and a Lead AI Implementation Officer led the implementation. NetSys helped the firm establish an in-house AI champion, which gives staff a point of contact inside the firm. Seat planning matches each person to a Standard or Premium seat based on how they will use ChatGPT. Standard seats made up 89% of the license mix, with Premium seats making up the rest.
Training by department and role
NetSys rolled out ChatGPT one department at a time. Executives trained one-on-one and administrative staff trained in groups of two to four. Grouping staff with similar responsibilities saved rollout time by covering their common tasks together: one session can teach the work people share instead of repeating it for each person.
Custom workflows and shared work areas
NetSys worked with designated executives and staff to build and test priority workflows as agents or automations. Nine of those workflows are live. The firm has four shared work areas, which give teams access to approved reference material and templates.
Quarterly refresher training
The support plan includes two separate one-hour training sessions each quarter to keep staff current. Scheduled refreshers give people a set time to pick up new practices after the initial rollout.
- ChatGPT Business
- Standard and Premium seats
- Agents and automations for priority workflows
- Shared work areas with approved reference material and templates
- Department and role-based training
- Quarterly refresher sessions
The results
What changed
- Executive leadership, sales, marketing, finance and operations trained one department at a time.
- An in-house AI champion established with NetSys's help.
- Two separate one-hour refresher sessions each quarter under the support plan.
Client name withheld.
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