ChatGPT Business rollout for a 23-seat company
NetSys rolled out ChatGPT Business to 23 seats in 35 days, trained staff, built custom workflows for Premium users and stayed on with monthly support.
The company needed a basic company-wide rollout of ChatGPT Business: 23 seats, training for its employees on the Business workspace and custom workflows for the people on Premium seats.
Support also had to continue after launch, with help available when people needed it and a way to bring new hires onto the workspace as the team grew.
The approach
Seat mix and custom workflows
The rollout covered 13 Standard seats and 10 Premium seats. NetSys built custom workflows for the 10 Premium users. Seat planning matches each person to a Standard or Premium seat based on how they will use ChatGPT.
Workspace training and dots
NetSys trained staff on the ChatGPT Business workspace and showed Premium users how to use dots, their persistent assistants. NetSys set up dot messaging so users could write to their assistants in ChatGPT. For how the feature works, read the OpenAI guide to dots.
Monthly support and automation
The company stayed on a low monthly retainer for immediate support, up to three hours of AI automation support per month, and quarterly training.
Onboarding as the team grew
The company's workforce grew by 10% after the rollout. The monthly maintenance fee included onboarding for new hires, so bringing new people onto the workspace did not need a separate project.
- ChatGPT Business
- 13 Standard and 10 Premium seats
- Custom workflows for Premium users
- Dots and dot messaging
- Monthly support retainer
- Up to three hours of AI automation support a month
- Quarterly training
The results
Figures supplied for this engagement: 13 Standard and 10 Premium seats.
View data table
| Category | Seats (seats) |
|---|---|
| Standard seats | 13 |
| Premium seats | 10 |
What changed
- Staff trained on the ChatGPT Business workspace.
- Custom workflows built for the 10 Premium users.
- Onboarding for new hires included in the monthly maintenance fee.
Client name withheld.
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