NetSys vs. Charter Technology Solutions
Charter Technology Solutions lists eight office locations on its contact page and publishes staff numbers and operating figures on its Stamford page. That is a lot to read before a first call, and it is worth reading. This page sets their published positions beside ours, dimension by dimension, so you can see where the two firms part company.
The short answer
Charter Technology Solutions sells managed IT in three named tiers, so the first thing to settle is which tier you would be buying, because that decides everything else. If you want a plan you can start small and step up later, and an office in Stamford or Hartford, they are built for exactly that. NetSys sells one agreement with the security work already inside it, month to month, with no tier to pick.
What Charter Technology Solutions is
Charter Technology Solutions was founded in 2010 by Sachin Gujral and lists eight locations on its contact page, among them Manhattan, Brooklyn, Melville, Boston, Stamford and Hartford, six of them with a direct phone number. Their Stamford page states 15-plus years as a managed services provider, 65-plus IT professionals on staff, and inclusion on CRN's 2024 and 2025 MSP 500 Pioneer 250 list. The managed IT offering is organized into Core, Cyber+ and Advisory+. Separate pages cover Managed Microsoft Copilot, backup and disaster recovery, and network penetration testing.
Published headquarters: New York, NY, the Manhattan office (60 East 42nd St) is listed first on their contact page; the site does not label any one location as headquarters. charterts.com
Three tiers versus one agreement
Their Stamford page describes Core as end-user help desk, SaaS application support, automated onboarding and offboarding, endpoint monitoring, network management and managed backups. The dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments sits up in Advisory+. So the security depth you get follows the tier you sign, which is a normal and defensible way to sell managed IT: buy what you need now, step up later. Our agreement is arranged the other way. Cybersecurity, help desk, privileged access management, privileged identity management and disaster recovery planning are all in the base.
Published averages and written commitments
Their IT support page publishes real operating numbers: average ticket response under 20 minutes, first-touch resolution above 75 percent, more than 25,000 tickets reviewed and resolved, and satisfaction above 95 percent. Publishing figures like that is a choice, and a buyer should give them credit for making it. The distinction worth holding onto is that an average describes what has happened, while a service level commitment is a term you can hold somebody to when it does not happen. We could not find the SLA language behind those averages published, so ask for it. Ours goes into the agreement rather than onto the website.
Compliance ranges that overlap unevenly
Their managed cybersecurity page names HIPAA, CMMC, PCI DSS, GLBA, SOX, the NIST Cybersecurity Framework, the FTC Safeguards Rule, and New York State Education Law 2-D Part 121. That last one is genuinely specialized. If you run a school district or an education nonprofit in New York, 2-D governs your student data, and seeing it named on a provider's page is a good sign for you. Our nine framework pages cover a different edge of the same problem, with NYDFS 23 NYCRR 500 and NY SHIELD alongside HIPAA, CMMC 2.0, SOC 2, NIST CSF 2.0, FTC Safeguards, PCI DSS and GLBA.
What each of us publishes
Their column is quoted from pages on charterts.com and links to each one. Ours states what we commit to elsewhere on this site. Nothing below is our opinion of their work.
| The NetSys Group | Charter Technology Solutions | |
|---|---|---|
| Agreement | Month to month. Leave any time, no early-exit penalty. | We could not find contract length or cancellation terms published on their site. |
| What the monthly fee covers | One agreement: AI services, cybersecurity, managed IT with help desk, PAM, PIM and disaster recovery planning. | Their Stamford managed IT services page organizes the offering into three named tiers, Core, Cyber+ and Advisory+, with Core covering end-user helpdesk support, SaaS application support, automated onboarding/offboarding, endpoint monitoring, network management and managed backups. (charterts.com) |
| Privileged access and credentials | PAM and PIM in the base agreement, each with a published service page describing the work. | We could not find privileged access, privileged identity management or managed credentials named on their site. |
| AI and automation | In-house practice led by Jamie Baum: readiness assessments, Copilot rollouts, custom agents and workflow automation. | They publish a Managed Microsoft Copilot service page covering onboarding and deployment guided by a structured 30-day plan with user provisioning and permissions configuration, ongoing user administration and centralized policy controls, role-based training and adoption, security and compliance, analytics and reporting, and long-term strategic guidance; the page directs visitors to request pricing. (charterts.com) |
| Disaster recovery | A written plan plus restores that are performed and timed. More than 30 ransomware incidents handled in three years, every one recovered. | Their backup and disaster recovery page states they deliver a documented 30-day recovery plan tailored to the client's infrastructure, and describes regular testing and drills, automated backup management without manual intervention, and cloud and hybrid data protection covering on-premises and cloud environments including Microsoft 365 and Google Workspace. (charterts.com) |
| Who answers | A NetSys engineer, plus a named account manager who gives you a real cell number. | Their Stamford IT support page states the Advisory+ tier includes a dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments; their IT support page lists annual assessments and quarterly reviews under strategic technology planning in the Total Care package. (charterts.com) |
| Response commitments | Written into the agreement rather than implied on the website. | Their IT support page publishes average performance figures: an average ticket response time of less than 20 minutes, an average first-touch resolution rate greater than 75%, more than 25,000 service tickets reviewed and resolved, and a customer satisfaction rate above 95%. (charterts.com) |
| Proof before you commit | A free Tier 1 external penetration test. The findings are yours whether or not you hire us. | They publish a network penetration testing service page describing full network discovery and analysis, real-world attack simulations including social engineering and phishing, detailed audit-ready reporting, and prioritized remediation roadmaps; the page's calls to action are a quote request and a consultation booking. (charterts.com) |
| Where they are | One office, in Brooklyn. On-site coverage across the New York metro, Long Island, the Hudson Valley, New Jersey, Connecticut, Pennsylvania, Maryland, Delaware and Florida, and remote delivery anywhere in the US. | Their contact page lists eight locations, Manhattan NY (60 East 42nd St), Brooklyn NY (132 32nd Street, Suite 310), Long Island NY (445 Broadhollow Rd #25, Melville), Boston MA (40 Court St), Stamford CT (243 Tresser Blvd), Hartford CT (750 Main St #100), plus Georgia and New Jersey without street addresses, with separate direct phone numbers for the six locations that have addresses. (charterts.com) |
Charter Technology Solutions appears here because it ranked on the first page of search results for IT services in Stamford, CT when we checked in September 2026. Its nearest published office is in new york. Everything in their column is drawn from pages published on https://charterts.com/ and links to the source. Where we could not find something published we say so, which means we did not find it, not that it does not exist. We make no claim about the quality of their service. All trademarks belong to their owners and no affiliation or endorsement is implied.
Four more things worth knowing about Charter Technology Solutions
Size and history
- Their Stamford managed IT page states 15+ years of experience as a managed services provider, 65+ IT professionals on staff, a 95% customer satisfaction rating, and inclusion on CRN's 2024 and 2025 MSP 500 Pioneer 250 list. (charterts.com)
- Their about page states the company was founded in 2010 by Sachin Gujral. (charterts.com)
NetSys: Independent since 1998. One office, in Brooklyn, and no private equity owner behind the name.
Industries they name
- Their about page names the industries they serve as Education, Nonprofit, Finance and Wealth Management, Professional Services, Law, Technology and SaaS, Health Technology and Life Sciences, Startups, Real Estate and Construction, and Hospitality. (charterts.com)
NetSys: Twenty six industries with a page each, from healthcare and legal to hedge funds, auto dealers and government contractors.
Compliance work published
- Their managed cybersecurity page names HIPAA, CMMC, PCI DSS, GLBA, SOX, the NIST Cybersecurity Framework, the FTC Safeguards Rule, and NY State Education Law 2-D Part 121. (charterts.com)
- Their Stamford IT support page lists audit and compliance support across ISO 27001, NIST, CMMC and SOC 2, plus executive and board-level security reporting. (charterts.com)
NetSys: Nine frameworks with a service page each: HIPAA, CMMC 2.0, SOC 2, NIST CSF 2.0, NYDFS 23 NYCRR 500, NY SHIELD, FTC Safeguards, PCI DSS and GLBA.
Rates on the website
- Their managed IT page states that the cost of their managed IT services varies depending on business size, IT environment complexity and industry-specific service or compliance requirements, and points visitors to a Managed IT Services Cost Calculator and a quote request. (charterts.com)
NetSys: We do not publish rates. We quote per business rather than per seat, after a call, because a thirty person firm with two servers and a thirty person firm with a regulator are not the same job.
What we looked for on their site and could not find
contract length or cancellation terms; privileged access, privileged identity management or managed credentials.
That means we did not find it published, not that it does not exist. Ask them directly, and ask us the same questions. If Charter Technology Solutions publishes any of this and we missed it, write to info@netsysgroup.com and we will add it.
The honest fit: is NetSys the right Charter Technology Solutions alternative?
When Charter Technology Solutions is the better choice
Go with Charter Technology Solutions when you want a provider with an office in Stamford and another in Hartford, with 65-plus IT professionals published behind the account and the option to add the advisory layer when you are ready for it. If you are a New York school district or an education nonprofit, seeing Education Law 2-D Part 121 named on their cybersecurity page is a specific reason to call them ahead of a general-purpose provider. Their backup page also publishes a documented 30-day recovery plan with regular drills.
When NetSys is the better choice
Pick us if you would rather not choose a tier at all. Everything we do sits in one month-to-month agreement, security included, with privileged access management and privileged identity management in the base rather than on an upgrade path, and monitoring running 24/7 behind all of it. You get a named account manager who hands out a real cell number, and an engineer answering the help desk. That is how we have run it since 1998, independent the whole way.
NetSys and Charter Technology Solutions: FAQs
What does Charter Technology Solutions include in each tier?
Their Stamford managed IT page names three tiers: Core, Cyber+ and Advisory+. Core is published as end-user help desk, SaaS application support, automated onboarding and offboarding, endpoint monitoring, network management and managed backups. Advisory+ is published as including a dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments, and their IT support page lists annual assessments and quarterly reviews under strategic technology planning in the Total Care package. Work out which tier your requirements land in before you compare them with anybody, because that decides the comparison.
Is there a Charter Technology Solutions alternative for a Stamford business?
The deciding question is whether you want to buy in tiers at all. NetSys does not sell them. We are a Brooklyn firm with Connecticut inside our on-site coverage area, selling a single month-to-month agreement instead of a ladder, with the security work, the privileged account controls and the AI practice already in the base. Charter Technology Solutions has a Stamford address and publishes 65-plus IT professionals behind it. Decide first whether tiers or a fixed scope suits the way your company buys, then compare the firms.
What happens if we want to leave a managed IT agreement early?
With NetSys, nothing happens. The agreement is month to month with no early-exit penalty, so leaving costs you a month of notice and nothing more. Contract length and cancellation terms were not something we could find published on Charter Technology Solutions' site, so request the term, the notice period and the renewal language in writing before you sign anything. Ask for it in an email rather than on a call, and keep the reply.
Does Charter Technology Solutions do penetration testing?
Yes. They publish a network penetration testing page describing full network discovery and analysis, real-world attack simulations including social engineering and phishing, audit-ready reporting and prioritized remediation roadmaps, and the page asks visitors to request a quote or book a consultation. Ours works differently at the entry point: the Tier 1 external test costs nothing for any business, and you own the findings whether or not anything follows. A Tier 2 source code test runs in an isolated sandbox, quoted per codebase.
Others ranking for IT services in Stamford, CT: Red Key Solutions.
What we do in Stamford, CT · Every provider we have compared
Get both answers in writing.
Fifteen minutes with a NetSys engineer, not a salesperson, and you will have our side of every question on this page in writing. Take it into any comparison you like.