Managed IT Services in Philadelphia: What's Included and How It's Priced
For Philadelphia companies from about ten seats to a few hundred that want one provider accountable for devices, Microsoft 365, the network, security tools, backups and every software vendor. This page sets out what the NetSys managed plan covers in Philadelphia, what changes the monthly figure, and how the work is delivered remotely from Brooklyn on month-to-month terms.
The short answer
A NetSys managed IT plan for a Philadelphia business covers an engineer-answered help desk, management of your software vendors, ThreatDown MDR and patching on every device, Microsoft 365 and Intune administration, backups with dated restore tests, and monitoring and emergency service at any hour, all for one monthly fee per user. The fee is set after an assessment and moves with servers, locations and compliance load more than headcount. Everything is delivered remotely and through the cloud, without NetSys engineers coming to Philadelphia offices, and hardware ships pre-configured. Engineers answer the help desk from 4 a.m. until 11 p.m. Eastern, seven days a week, on month-to-month terms.
Service information by The NetSys Group. Our editorial standards.
Choosing a provider rather than comparing plans? Our page on IT services in Philadelphia covers coverage, the on-site team and every service we run there.
How managed IT is delivered in Philadelphia
Philadelphia sits about 80 miles from our office in Park Slope, beyond the radius where NetSys works on site, so every part of the plan is delivered remotely and we do not send engineers to Center City, University City or the suburbs. The plan is built not to need them. NinjaOne handles patching and remote repair, Intune and Autopilot set up and lock down laptops, Entra ID controls who signs in from where, and Meraki or Fortinet equipment is managed from its cloud console. Hardware is ordered through us or your supplier and shipped configured, to the office or to a new hire's home in Bucks or Delaware County. Building work stays with your landlord or your own cabling contractor, with an engineer on the phone while equipment is connected. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time, seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
What the fee covers, item by item
The monthly fee buys outcomes we can be held to, not a block of hours. Every computer and server is monitored and patched on a schedule, with a monthly report showing what was updated and what failed. ThreatDown MDR watches every endpoint around the clock, and an engineer acts on its alerts. Microsoft 365 is administered end to end: licenses, mailboxes, Teams, SharePoint permissions, retention and Conditional Access. Backups of servers and the Microsoft 365 tenant are restore-tested and the results dated. The network, from the firewall to the last access point, is documented and managed. Vendor management sits inside the fee too: we open and chase tickets with the companies behind your accounting, practice or design software, renew certificates and domains before they lapse, and keep a contract register so renewals stop arriving as surprises. Hardware, licenses and projects are quoted separately.
Universities, health systems and the requirements they pass down
Philadelphia's largest employers are institutions. The University of Pennsylvania, Children's Hospital of Philadelphia, Temple, Jefferson and Drexel all rank in the county's top 15, alongside SEPTA and Comcast, with Independence Blue Cross just behind at 16th. Many smaller firms earn their revenue as suppliers, affiliates and consultants to them, and those contracts now carry security terms: questionnaires, business associate agreements, insurance requirements and the right to ask for evidence. A managed plan should make answering them routine. We keep the facts those forms ask about in one place, including multifactor coverage, endpoint protection status, patch compliance, backup test dates and the incident response plan, and we join the call when a client's security team wants to walk through them. The vendor register works in the other direction, listing which of your own suppliers hold your data and how their access is controlled.
Buildings and circuits from Center City to the Navy Yard
Where an office sits changes the network design. Center City towers are often decades old, with shared risers and carrier entry points that limit true path diversity, while newer lab and office buildings in University City and at the Navy Yard, which PIDC says now holds more than 150 companies and about 16,000 workers, were built with fiber in mind. Suburban offices in King of Prussia, Conshohocken and Plymouth Meeting have their own mix. Options to check at your address include Comcast Business, Verizon Business, Zayo, which completed its purchase of Crown Castle's fiber business in 2026, and Lumen. Before we approve any failover design, we confirm with the landlord where each circuit enters the building and whether the two carriers share a conduit, and we put a cellular backup behind the firewall so one cut line does not stop work.
The first month, and the server deadline it usually finds
Onboarding runs about four weeks for a 20-person office. We document every device, account, license and vendor, install monitoring and ThreatDown alongside your current tools so coverage never lapses, then move email filtering, backups and the help desk number in one planned cutover. Staff notice two changes: a new number to call and a second sign-in factor. The assessment often surfaces a deadline. Microsoft stopped supporting Windows 10 in October 2025, and Windows Server 2016 leaves extended support in January 2027, so a Philadelphia office still running a 2016 file, accounting or domain server has a short window to retire it or move the workload to Azure or Microsoft 365. We price those options side by side at the first quarterly review, and the migration is quoted as a separate project.
Managed IT services in Philadelphia: what NetSys delivers
Help desk and monitoring
- Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
- 24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards
Security, built in
- ThreatDown managed detection and response with EDR agents on every device, not just servers
- Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant
Backups, devices and vendors
- Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
- Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in
Complete managed IT, cybersecurity and help desk for a 20-seat organization
A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.
Managed IT services work for other clients
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Philadelphia client.
What managed IT costs in Philadelphia
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Healthcare · IT for Life Sciences & Biotech
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See everything NetSys delivers in Philadelphia.
Also in Philadelphia: IT Consulting · Cybersecurity · IT Support
Industry pages for Philadelphia: IT Support for Architecture Firms in Philadelphia, PA · IT Support for Professional Services Firms in Philadelphia, PA
Managed IT Services elsewhere: Pittsburgh · Lancaster · Lehigh Valley · Harrisburg · Scranton · New York City
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT services in Philadelphia: FAQs
How does managed IT work for Philadelphia organizations?
Remotely, with the same tools and engineers every NetSys agreement uses. The help desk is staffed by engineers from 4 a.m. to 11 p.m. Eastern seven days a week, and monitoring, detection and emergency response run around the clock. NetSys does not send technicians to Philadelphia: a compromised laptop is isolated and its accounts locked from the console, and replacement equipment ships configured. A critical problem gets a phone response within ten minutes and remote work within thirty, and your dedicated engineer handles ransomware, outages and email failures directly.
What does managed IT in Philadelphia include, and how is it priced?
One per-user monthly fee includes the help desk, monitoring, patching, ThreatDown MDR, Microsoft 365 and Intune administration, tested backups, network management and vendor coordination. We set it after an assessment, and four things move it more than headcount: how many servers and locations remain, after-hours coverage beyond monitoring, the compliance evidence your clients or regulators ask for, and whether your own IT staff keep some duties. Hardware, licensing and projects such as a server retirement sit outside the fee. We do not post a price list, but the managed IT pricing page shows what any quote should spell out.
Do we have to sign a long contract?
No. NetSys agreements run month to month, with no multi-year term and no exit fee, and 98% of clients stay anyway. Before you sign, the scope, the split of responsibilities and the monthly figure are written down, along with what happens at the end: documentation, credentials and administrator access are handed back in an orderly way if you decide to leave.
Does a Philadelphia managed IT plan cover our practice or design software?
It covers everything around the application and the relationship with its vendor. The vendor supports the software itself; we support the devices, accounts, Microsoft 365, network, backups and security it depends on, and we open and manage the vendor's tickets so a problem is not bounced between two help desks. That applies to EHR and billing systems, document management, tax software, CAD and BIM tools and project accounting platforms alike. Integrations, upgrades and migrations are scoped and quoted as projects.
What happens when we switch from our current provider?
We run the transition as a project. Credentials and documentation are collected, what is actually deployed is checked against what you are billed for, and our tools run beside the old ones until cutover so nothing goes unmonitored. For a 20-seat office the move usually takes three to four weeks, with a rollback plan agreed before anything changes. At the end the previous provider's accounts and remote tools are removed, and you receive a written map of the environment. Our page on switching IT providers sets out the checklist.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.