NetSys vs. Sundance Networks
Sundance Networks now publishes under The 20 MSP, so the site that used to answer for a regional firm answers for a national one. If you are searching the old name, that redirect is the first thing worth understanding. This page compares what the current site publishes with what we publish.
The short answer
The real comparison here is a national provider headquartered in Dallas against a Brooklyn firm that has been independent since 1998. Sundance Networks publishes a one-hour response guarantee, 24/7/365 live support and SOC 2 Type II certification, which are real credentials worth weighing. NetSys is the better pick if you want one senior team, month to month terms, and privileged access and identity management inside the base agreement rather than quoted later.
What Sundance Networks is
Sundance Networks was founded in 2003, and its site now redirects to The 20 MSP, which published the acquisition as its forty-ninth and stated that founder and chief executive Ryan Miller stays in a leadership role focused on AI services. The acquiring brand dates itself to 1986, gives Dallas as headquarters, and describes operations across more than thirty states. The current site publishes 24/7/365 live support with call-answer and call-back statistics, a one-hour response guarantee, a satisfaction guarantee, SOC 2 Type II certification, and compliance work covering HIPAA, PCI DSS, SOX and CCPA. The acquisition announcement also credits an AI Excellence Award at MSP Summit.
Published headquarters: Not published as a single HQ city on any page currently reachable for Sundance Networks; the acquiring brand, The 20 MSP, lists "Dallas (HQ)", Texas. sundancenetworks.com
One brand across thirty states
The site answering for Sundance Networks publishes Dallas as headquarters and two national phone numbers, a client support line and a sales line, with a locations menu running to roughly forty-four city and state entries. National scale buys depth of staffing and genuine overnight cover, which small firms have to work harder to match. What it changes is who owns your account and how far away the nearest engineer sits. NetSys is one office in Brooklyn, independent since 1998, publishing on-site coverage that includes New York City and remote delivery across the United States.
Guarantees they put in public
A one-hour response guarantee and a 100 percent unconditional satisfaction guarantee sit on their Why Choose Us page, next to 24/7/365 live support with call-answer and call-back statistics. Those are strong things to publish and a buyer should hold them to every word of it in the contract. We put response commitments in the agreement rather than on the website, which is worse for comparison shopping and better once you are a client. Either way, get the number and the remedy into the signed document before the first invoice.
Compliance credentials and New York rules
Their compliance page names HIPAA, PCI DSS, SOX and CCPA, states SOC 2 Type II certification, and their cybersecurity page carries a CMMC Registered Practitioner Organization mark. SOC 2 Type II is a real audit with a real report, and it carries weight when your own customers ask who handles your systems. We publish nine framework pages, two of which exist because of where our clients are: NYDFS 23 NYCRR 500 and the New York SHIELD Act, which reach New York businesses that never considered themselves regulated. Match the list to your obligations rather than its length.
What each of us publishes
Their column is quoted from pages on sundancenetworks.com and links to each one. Ours states what we commit to elsewhere on this site. Nothing below is our opinion of their work.
| The NetSys Group | Sundance Networks | |
|---|---|---|
| Agreement | Month to month. Leave any time, no early-exit penalty. | The managed IT service FAQ page describes the pricing model as a subscription with fixed monthly fees. (the20msp.com) |
| What the monthly fee covers | One agreement: AI services, cybersecurity, managed IT with help desk, PAM, PIM and disaster recovery planning. | The Managed IT Department page lists the components bundled into the managed services package. (the20msp.com) |
| Privileged access and credentials | PAM and PIM in the base agreement, each with a published service page describing the work. | We could not find privileged access, privileged identity management or managed credentials named on their site. |
| AI and automation | In-house practice led by Jamie Baum: readiness assessments, Copilot rollouts, custom agents and workflow automation. | The acquisition announcement states Sundance Networks earned an AI Excellence Award at MSP Summit and describes AI solution and workflow automation work for small and mid-sized businesses. (the20msp.com) |
| Disaster recovery | A written plan plus restores that are performed and timed. More than 30 ransomware incidents handled in three years, every one recovered. | The co-managed IT page references backup and disaster recovery as one of the expertise areas a small in-house IT team may not cover, and backups appear as a line item in the managed services inclusion list. (the20msp.com) |
| Who answers | A NetSys engineer, plus a named account manager who gives you a real cell number. | The Managed IT Department page publishes 24/7/365 live support along with call-answer and call-back statistics. (the20msp.com) |
| Response commitments | Written into the agreement rather than implied on the website. | The Why Choose Us page publishes a one-hour response guarantee and a 100% unconditional satisfaction guarantee. (the20msp.com) |
| Proof before you commit | A free Tier 1 external penetration test. The findings are yours whether or not you hire us. | The cybersecurity page offers a free cybersecurity consultation together with a security guide, and the compliance-as-a-service page offers a free compliance consultation. (the20msp.com) |
| Where they are | One office, in Brooklyn. On-site coverage across the New York metro, Long Island, the Hudson Valley, New Jersey, Connecticut, Pennsylvania, Maryland, Delaware and Florida, and remote delivery anywhere in the US. | The New York services page publishes two national phone numbers, a client support line (972-461-0888) and a sales line (877-344-9658), and identifies Dallas, Texas as the headquarters. (the20msp.com) |
Sundance Networks appears here because it ranked on the first page of search results for IT services in The Bronx, NY when we checked in September 2026. Its nearest published office is in texas. Everything in their column is drawn from pages published on https://sundancenetworks.com/ (301-redirects to https://www.the20msp.com/) and links to the source. Where we could not find something published we say so, which means we did not find it, not that it does not exist. We make no claim about the quality of their service. All trademarks belong to their owners and no affiliation or endorsement is implied.
Four more things worth knowing about Sundance Networks
Size and history
- The 20 MSP's acquisition announcement states Sundance Networks was founded in 2003 and was acquired by The 20 MSP as its 49th acquisition, and that founder and CEO Ryan Miller remains in a leadership role focused on AI services. (the20msp.com)
- The Why Choose Us page dates the acquiring brand to 1986 and describes operations in 30+ states with Dallas as headquarters. (the20msp.com)
NetSys: Independent since 1998. One office, in Brooklyn, and no private equity owner behind the name.
Industries they name
- The Who We Serve page names eight industries. (the20msp.com)
NetSys: Twenty six industries with a page each, from healthcare and legal to hedge funds, auto dealers and government contractors.
Compliance work published
- The compliance-as-a-service page names HIPAA, PCI DSS, SOX and CCPA as frameworks it addresses and states the company is SOC 2 Type II certified. (the20msp.com)
- The cybersecurity page displays SOC 2, HIPAA Compliance and CMMC Registered Practitioner Organization marks in its footer. (the20msp.com)
NetSys: Nine frameworks with a service page each: HIPAA, CMMC 2.0, SOC 2, NIST CSF 2.0, NYDFS 23 NYCRR 500, NY SHIELD, FTC Safeguards, PCI DSS and GLBA.
Rates on the website
- The Why Choose Us page describes pricing as an all-inclusive flat monthly rate with no labor costs, project fees or out-of-scope charges. (the20msp.com)
- The Managed IT Department page also describes pricing as flat-rate. (the20msp.com)
NetSys: We do not publish rates. We quote per business rather than per seat, after a call, because a thirty person firm with two servers and a thirty person firm with a regulator are not the same job.
What we looked for on their site and could not find
privileged access, privileged identity management or managed credentials.
That means we did not find it published, not that it does not exist. Ask them directly, and ask us the same questions. If Sundance Networks publishes any of this and we missed it, write to info@netsysgroup.com and we will add it.
The honest fit: is NetSys the right Sundance Networks alternative?
When Sundance Networks is the better choice
Sundance Networks under The 20 MSP is the stronger fit for a business with sites in several states that wants one provider across all of them, or for a buyer who needs a vendor with SOC 2 Type II certification on file to satisfy its own customers. The published one-hour response guarantee, the satisfaction guarantee and round-the-clock live support are commitments you can hold a national organization to.
When NetSys is the better choice
Choose NetSys when you want the firm you hire to be the firm that answers. One Brooklyn office, independent since 1998, engineers on site across the New York metro and the Hudson Valley, remote delivery nationwide. PAM, PIM, AI adoption work and disaster recovery planning sit in one month to month agreement, and a named account manager gives you a real cell number instead of a national support queue.
NetSys and Sundance Networks: FAQs
Is Sundance Networks the same as The 20 MSP?
Their site now redirects to The 20 MSP, and the acquisition announcement published there states Sundance Networks was founded in 2003 and became the group's forty-ninth acquisition, with founder and chief executive Ryan Miller staying in a leadership role focused on AI services. So the name you searched reaches a national brand that gives Dallas as its headquarters and describes operations in more than thirty states. If your relationship or your agreement predates that, ask who holds the contract now and which team supports your account day to day.
Does Sundance Networks have an office in New York?
We could not find office locations published for it. The New York services page publishes two national phone numbers, a client support line and a sales line, and identifies Dallas, Texas as the headquarters, while the locations menu lists roughly forty-four city and state entries including a New York IT services page. That structure is normal for national providers and says nothing about how good the support is. If you want an engineer in the building on a Tuesday, ask where the nearest one sits and how a dispatch is arranged.
What are the contract terms, and how hard is it to leave?
NetSys is month to month with no early-exit penalty and no automatic renewal to diary. On their side, the managed IT service FAQ describes the model as a subscription with fixed monthly fees, which tells you the shape but not the term, and we could not find contract length or cancellation terms published anywhere on the site. Ask for the initial term, the notice period and the exit cost in the agreement itself. A provider confident in the service will not mind the question.
What is a Sundance Networks alternative for a New York business?
NetSys is the local one. We work from Brooklyn, cover the five boroughs, Long Island, Westchester and the Hudson Valley on site, and deliver remotely anywhere in the United States. One agreement covers AI adoption, cybersecurity, managed IT with help desk, privileged access management, privileged identity management and disaster recovery planning. We searched their site for privileged access or identity management work and could not find it published, so ask both firms who holds your domain administrator credentials and how that is controlled.
Others ranking for IT services in The Bronx, NY: Managed Technology Inc. · Carden IT Services · My IT Company NYC.
Get both answers in writing.
Fifteen minutes with a NetSys engineer, not a salesperson, and you will have our side of every question on this page in writing. Take it into any comparison you like.