Managed IT Services in Santa Monica, CA
Built for Santa Monica's studios, software companies, agencies, medical offices and hotels: one managed service provider that runs the laptops, identities, networks, backups and vendor relationships, so your team stops losing afternoons to IT. NetSys manages it all remotely from Brooklyn, month to month, and treats Macs as a normal part of the fleet rather than an exception.
The short answer
NetSys is a managed service provider for Santa Monica businesses. One monthly agreement covers monitoring and patching for Macs and PCs, Microsoft 365 administration, Intune device management, ThreatDown managed detection and response, Barracuda email protection, tested backups and management of your internet carriers and SaaS vendors. Support is remote only: we ship configured equipment rather than sending technicians, and engineers staff the help desk from 1 a.m. to 8 p.m. Pacific every day, with 24/7 monitoring and emergency response behind them. Fees are set per user per month after an assessment, and the agreement runs month to month.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered in Santa Monica
A Santa Monica company working with NetSys never waits for someone to cross the Westside in traffic, because nobody is coming: our engineers work from Brooklyn and do not travel to California offices. That shapes the setup. Each Mac and Windows laptop enrolls in Intune through Apple Business Manager or Windows Autopilot, so a new producer or developer opens the box at home and signs in to a fully configured machine. Firewalls and Wi-Fi access points ship with their settings loaded, and your office manager or building contractor plugs them in with an engineer on a video call. Day to day, NinjaOne watches disk space, patches and backups, and most tickets close in a remote session. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
Studios, game developers and agencies along Colorado Avenue and Olympic Boulevard
The city counts creative industries and technology as its largest sector, with more than 28,000 employees, and its 2024 principal employer list reads like a studio lot: Hulu, Activision, Lionsgate, Universal Music Group, Riot Games and Snap, most of them between Colorado Avenue, Olympic Boulevard and the Santa Monica Business Park. Smaller firms in their orbit share the same IT problems at a smaller scale. Freelancers come and go weekly, so accounts must be created and removed the same day. Large media files need fast storage and sensible sharing rather than personal cloud folders. Macs often outnumber PCs. We automate onboarding and offboarding in Entra ID, manage Macs with Intune, set expiring guest access on SharePoint and Teams, and keep a list of every SaaS app with an owner and a renewal date.
CityNet fiber and the circuits behind your office
Santa Monica runs its own fiber network, CityNet, which offers local businesses symmetrical connections with static IP addresses and a network operations center watching it around the clock, at speeds the city lists up to 100 gigabits. Whether it reaches your building, and what it costs, comes from the city's quote form, so we request it alongside the commercial carriers: Spectrum Business, Frontier Business and AT&T Business are the options to check at your address. For a studio pushing large renders and dailies to the cloud, upload speed matters as much as download. We usually pair a fiber circuit with a second path on a different carrier or 5G, and set the Meraki or Fortinet firewall to fail over by itself and alert us when it does.
Lessons from the Palisades Fire evacuations
On January 7, 2025 the city ordered evacuations for the neighborhoods above San Vicente Boulevard and issued a warning for everything north of Montana Avenue as the Palisades Fire spread next door. That fire went on to destroy 6,845 structures, according to Cal Fire. Offices downtown stayed standing, but staff who lived in the warning zones could not work normally for days. That is the scenario we design for. Nothing important lives only on an office server, laptops work from anywhere behind the same Conditional Access rules, and phones run through Microsoft Teams so calls follow people instead of desks. Backups of anything still on premises go to a cloud region outside Southern California, and we test a restore every quarter.
Medical offices near Saint John's and UCLA Santa Monica
Two of the three largest employers on the city's 2024 list are hospitals: Providence Saint John's Health Center, with 2,094 staff, and UCLA Medical Center, Santa Monica, with 1,965. Medical, dental and wellness practices fill the buildings around them on Santa Monica Boulevard, Wilshire and 16th Street. Those offices need managed IT that respects the HIPAA Security Rule and California's Confidentiality of Medical Information Act. In practice that means encrypted laptops, multifactor sign-in on the EHR portal and email, audit logging, a signed business associate agreement with NetSys, and backups of imaging and scheduling data that are restored on a test schedule. Front-desk PCs are locked down to the apps they need, and card terminals stay off the clinical network.
Managed IT Services in Santa Monica: what NetSys delivers
Support that answers
- Help desk by phone, email and Teams with engineers on the line, an immediate response from your dedicated engineer when something severe happens, and everything else worked by severity
- Remote monitoring and management through NinjaOne on every endpoint and server, 24 hours a day
The security stack, included
- ThreatDown MDR and EDR on every workstation, laptop and server, monitored around the clock
- Entra ID Conditional Access, multifactor authentication and Microsoft Defender for Business across the tenant, with legacy authentication switched off
Continuity and planning
- Immutable backups for servers and for Microsoft 365 itself, tested by restoring real data on a schedule
- Intune, Windows Autopilot and Keeper password management rolled out as standard, so devices and credentials stop being ad hoc
Complete managed IT, cybersecurity and help desk for a 20-seat organization
A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.
Managed IT services work for other clients
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Santa Monica client.
What managed IT costs in Santa Monica
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Media & Advertising Agencies · IT for Startups
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See everything NetSys delivers in California.
Managed IT Services elsewhere: Los Angeles · San Diego · Irvine · San Francisco · Sacramento · San Jose
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in Santa Monica: FAQs
How does managed IT work for Santa Monica organizations?
Through remote management and a help desk on hours that suit the West Coast. Engineers answer seven days a week from 1 a.m. to 8 p.m. Pacific, monitoring and emergency service never stop, and a critical problem gets a phone response within ten minutes. Equipment arrives configured, and because we do not send technicians to Santa Monica, we agree beforehand who on your side handles cabling or swaps a failed access point. Every client has a dedicated account manager with a real cell number and a named engineer for severe issues such as ransomware or an email outage.
Do you manage Macs as well as Windows PCs?
Yes, and in Santa Monica that is often most of the fleet. Macs enroll in Intune through Apple Business Manager, get FileVault encryption, ThreatDown protection and managed updates, and appear in the same NinjaOne dashboard as the Windows machines. Creative applications keep their own license portals, so we track those seats and reclaim them when someone leaves. Mixed offices are routine for us, and a designer switching from a Mac to a PC, or the reverse, does not need a different support process or a different phone number.
What is included in a managed IT plan for a Santa Monica company, and what does it cost?
The plan covers the help desk, endpoint detection and response, monitoring and patching, email filtering, Microsoft 365 and Intune administration, backups with restore tests, KnowBe4 security awareness training and the calls to your carriers and software vendors. It is priced per user per month from an assessment; we do not publish a figure. The fee moves with the number of servers or storage systems you keep, compliance needs such as HIPAA, and how much SaaS administration you want us to own. Projects like an office move or a tenant migration are quoted separately.
We are a 15-person startup with no office. Is managed IT still worth it?
Often more so. A fully remote team has no network closet to lean on, so identity and devices are the whole security model. We set up Entra ID with multifactor sign-in and Conditional Access, enroll every laptop so a lost one can be wiped, keep company files in SharePoint rather than personal accounts, and give you a clean offboarding checklist for when contractors leave. Enterprise customers often send security questionnaires before signing; with documentation kept in IT Glue, answering one takes an afternoon instead of a week.
Which California privacy rules affect a Santa Monica tech or media company?
For many, the California Consumer Privacy Act applies once the business meets one of its thresholds for revenue, volume of California consumers' data, or revenue from selling or sharing data. The CCPA's cybersecurity audit regulations took effect on January 1, 2026, with the first audit certifications due April 1, 2028 for the largest businesses. Separately, Civil Code 1798.82 sets breach-notice duties for anyone holding residents' personal information. We document where personal data lives, who can reach it and how access is logged, which is the evidence those rules ask for. This is general information, not legal advice.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.