Manufacturing IT Support in Indianapolis, IN
Central Indiana builds jet engines, transmissions, medicines, race cars and the parts that go into all of them. NetSys supports Indianapolis manufacturers remotely from Brooklyn: the ERP and the servers under it, shop-floor PCs and machine connections, the security controls defense and pharmaceutical customers audit, and backups that can restart a plant.
The short answer
NetSys provides manufacturing IT support in Indianapolis: firewall segmentation that keeps production equipment apart from office systems, monitoring and patching for ERP servers and plant PCs, ThreatDown managed detection and response, Microsoft 365 and Intune administration, immutable backups with restore tests, and the documentation behind NIST SP 800-171 self-assessments. Support is remote only; NetSys does not send engineers to Indiana plants, so replacement PCs and network gear ship configured for your maintenance staff or controls contractor to connect. Engineers staff the help desk from 4 a.m. Eastern, ahead of most first shifts, until 11 p.m., and monitoring runs 24/7.
Work we have done for manufacturing clients
- Manufacturing
Precision machining company recovering from ransomware
Recovery and restoration of 3 servers and 45 workstations, followed by EDR deployment and immutable backup implementation.
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Indianapolis client.
What changes for an Indianapolis manufacturer
Manufacturing carries more weight in Indiana's economy than in any other state's, and Conexus Indiana counts manufacturing and logistics together as 37 percent of state GDP. The Indianapolis region shows the range. Rolls-Royce employs about 3,500 people in the city and has completed a $1 billion investment in its Indiana operations, tied to an Air Force contract for more than 600 F130 engines for the B-52. Allison Transmission builds commercial and defense transmissions from its Indianapolis headquarters. Eli Lilly has committed more than $13 billion to new production sites in Lebanon's LEAP district, and the motorsports engineering shops around the Indianapolis Motor Speedway machine and fabricate to tight tolerances. Below those names sit machine shops, fabricators, plastics molders and food producers in Plainfield, Greenwood, Franklin and Anderson. For them, IT means an ERP that cannot go down during a shift, drawings and specifications that customers expect to be protected, and security questionnaires from those customers that keep getting longer.
Remote support for plants running two or three shifts
Plant problems do not wait for the office to open. NetSys engineers staff the help desk from 4 a.m. to 11 p.m. Eastern every day, so a supervisor starting first shift reaches someone, and overnight, monitoring watches the ERP server, firewalls, switches and production PCs and raises an alert when one drops off. A stopped line counts as a critical issue, with a ten-minute phone response and a thirty-minute remote response, and it goes straight to your dedicated engineer. No NetSys engineer comes to Indianapolis plants, so every fix is built for remote work. Production PCs enrolled in Intune can be repaired or reimaged over the network, replacements ship imaged and labeled by station, and cabling is handled by your maintenance staff or controls integrator with an engineer on the phone. PLC logic and machine programs stay with your controls people.
ERP servers, machine PCs and the network between them
An Indianapolis plant usually runs an ERP for orders, inventory and job costing, a quality system, CAD and CAM workstations and a row of machine-side PCs that load CNC programs, run HMIs, print labels or collect test data. Some of those PCs still run Windows 7 or Windows 10 because the equipment maker never certified anything newer, and Windows 10 itself stopped receiving security updates on October 14, 2025. We segment them on a Fortinet or Cisco Meraki firewall into office, production, engineering, guest and vendor zones, allow only the traffic each station needs, and replace always-on remote desktop for machine builders with a monitored gateway that requires multifactor sign-in and closes when the job is done. Windows Server 2016 hosts, which lose extended support on January 12, 2027, get a replacement plan scheduled around production.
Tornadoes, outages and restarting after ransomware
Plants around Indianapolis have recent reasons to plan for a dark building. The EF-3 tornado that crossed Whiteland on March 31, 2023 damaged a warehouse in an industrial park near I-65, and the January 2026 winter storm led to a federal emergency declaration for every Indiana county. Ransomware is the other way production stops, and the entry point is often a vendor's remote login: Hancock Health in nearby Greenfield paid about $55,000 in 2018 after attackers came in through a login created for one of its vendors. Our continuity design for manufacturers includes UPS runtime long enough for the ERP server and network core to shut down cleanly, immutable backups stored outside Indiana, a written restart order of identity, network, ERP and then the shop floor, and scheduled restore tests. Of more than 30 ransomware incidents NetSys has handled in three years, every one was fully recovered.
Everything else about how we serve the area, including coverage, how support is delivered and the honest answer about where our office is, lives on our location page for Indianapolis, IN.
Compliance rules for Indianapolis manufacturers
DFARS 7012, NIST SP 800-171 and CMMC
Suppliers whose contracts include DFARS 252.204-7012 must implement the 110 requirements of NIST SP 800-171 Revision 2, report a self-assessment score in SPRS and keep it current. On July 13, 2026 the Department of War suspended CMMC Phase 2, which would have required third-party Level 2 certification as a condition of award from November 10, 2026, and a reform task force is reviewing the program. Level 1 and Level 2 self-assessments, SPRS scores and affirmations still apply. Purdue MEP, Indiana's manufacturing extension partnership, also helps Indiana shops with NIST SP 800-171 work.
Indiana Code 24-4.9: breach notice and safeguards
Manufacturers hold more personal data than they think: employee Social Security numbers in payroll and HR files, and card or bank details from customer orders. Indiana Code article 24-4.9 requires notice to affected Indiana residents no later than 45 days after a breach is discovered, notice to the Attorney General, and notice to the credit bureaus when more than 1,000 residents are involved. It also requires reasonable procedures to protect that information and proper disposal of old records. This is general information, not legal advice.
FDA electronic records for pharmaceutical and device suppliers
Contract manufacturers and component makers serving Indiana's pharmaceutical and orthopedic device companies often keep records that fall under FDA 21 CFR Part 11, which sets requirements for electronic records and signatures, including audit trails and controls on who can create or change a record. Customers audit those controls. We set up the IT side: unique accounts, multifactor sign-in, time-synchronized servers, retained logs, protected backups and change records for the systems your quality team validates.
This is general information, not legal advice. Confirm your obligations with counsel.
Manufacturers in Indianapolis: FAQs
Who provides IT support for manufacturers in Indianapolis?
Local IT firms, ERP resellers and national managed service providers all work the market. NetSys is a managed IT and cybersecurity firm working out of Brooklyn since 1998, supporting Indianapolis manufacturers remotely rather than from an Indiana office. You get engineers on the help desk from 4 a.m. Eastern, ThreatDown detection and response on plant and office PCs, network segmentation, backups proven by restores and the NIST SP 800-171 paperwork defense customers ask for. If you need a technician walking the plant floor every week, a local firm will suit you better.
How does IT support work for Indianapolis manufacturing organizations?
Remotely, at every plant and office you run. Engineers manage servers, PCs, firewalls and Microsoft 365 from Brooklyn through NinjaOne, Intune and cloud consoles, and NetSys does not come on site in Indianapolis. Replacement machines ship imaged for their station, and your maintenance staff or controls integrator does any cabling with an engineer on the phone. Shift supervisors can reach the help desk from 4 a.m. to 11 p.m. Eastern, and a line-down call, ransomware or a lost internet connection goes directly to your dedicated engineer at any hour.
What does IT support cost for a manufacturer in Indianapolis?
Managed IT is priced per user per month from an assessment, and NetSys does not publish prices. Plants differ from offices in what drives the number: shared machine-side and kiosk PCs that have no single user, servers still on premises, the number of buildings, how much of the network has to be segmented, and compliance work such as a NIST SP 800-171 self-assessment or Part 11 support. Projects like a server retirement, a new production network or an ERP migration are quoted separately after scoping. Agreements run month to month, so there is no long-term contract to sign.
How do you help Indianapolis manufacturers meet NIST SP 800-171 for DoD suppliers?
We start with a gap assessment against the 110 requirements and score it the way SPRS does. Most of the remediation is IT work we already run: multifactor sign-in, encrypted laptops, centralized logging, patching, endpoint detection, controlled remote access and tested backups. Controlled unclassified information is kept in a separate, tightly permissioned environment so the whole company does not have to meet every control. We write the system security plan and the plan of action, collect evidence, and keep the score current so the annual affirmation is accurate. CMMC Phase 2 is suspended, but primes still ask for scores.
Do you support our ERP and the other software on the plant floor?
We support everything underneath it: the servers or cloud hosting, the database backups, Windows and SQL patching, user accounts, printing, the network to the shop floor and the remote access the vendor uses. The ERP vendor or your reseller keeps responsibility for configuration and application bugs, and we work their tickets with them so you do not have to. The same applies to quality, CAD, CAM and machine-monitoring software. When the vendor needs a maintenance window, we schedule it around your shifts and confirm backups first.
What about machine PCs that cannot be upgraded?
Plenty of Indianapolis plants have a CMM, test stand or CNC controller tied to a PC running Windows 7 or 10 because the equipment maker never certified a newer version. Replacing the machine is often not an option. We isolate those PCs on their own firewall segment, block internet access, allow only the file transfers and connections the station needs, and monitor them. Backups of their programs and configuration are kept, and a spare image is ready. Each one is listed in the asset inventory with its risk and the replacement plan, which is what customer auditors want to see.
Services behind this work
Related pages
Manufacturers elsewhere: Manufacturing IT Support in Rockland County, NY · Manufacturing IT Support in Westchester County, NY · Manufacturing IT Support in Fairfield County, CT · Manufacturing IT Support in Norwalk, CT · Manufacturing IT Support in Bridgeport, CT · Manufacturing IT Support in Danbury, CT · Manufacturing IT Support on Long Island · Manufacturing IT Support in Farmingdale, NY
Everything NetSys delivers in Indianapolis, IN.
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