IT Services & Cybersecurity in Indianapolis, IN
Indianapolis is Indiana's capital and largest city, headquarters to Eli Lilly, Elevance Health and Corteva and home to FedEx's second-largest hub. NetSys, an IT company founded in 1998, provides managed IT, help desk support, cybersecurity and IT consulting to Indianapolis organizations from Brooklyn, entirely remotely and on month-to-month agreements.
The short answer
NetSys is an IT company that runs technology for Indianapolis organizations from a distance. We provide managed IT and an engineer-staffed help desk, protect devices, identities and email with ThreatDown, Microsoft and Barracuda tools, administer Microsoft 365 and Intune, keep backups proven by restores, manage networks and vendors, and lead projects such as server retirements. Delivery is remote and cloud-based; NetSys sends no engineers on site in Indianapolis, and new laptops ship enrolled through Windows Autopilot. Indianapolis keeps Eastern time, so the 4 a.m. to 11 p.m. help desk hours are local, and monitoring runs 24/7. Managed IT is priced per user per month after an assessment.
- One office, in Brooklyn, NY; Indianapolis is about 645 miles away and is supported remotely, without engineers on site
- Laptops are enrolled in Intune and Windows Autopilot before they ship, and firewalls and access points arrive configured
- Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time
- Month-to-month agreements and 98% client retention
What an outside IT company handles for Indianapolis organizations
The goal is that your staff stop thinking about IT and your leadership sees it in one quarterly review. Underneath, the work is steady. Engineers answer the help desk, patch operating systems and applications, watch every endpoint with ThreatDown, manage Microsoft 365 users, licenses and Teams, filter mail, and back up servers and cloud data, testing restores so the backups are known to work. NetSys runs the network at each location and the circuits behind it, and takes every vendor call, from the carrier to the company behind your EHR, warehouse or agency platform. Projects such as moving off an aging server or opening a Fishers office are planned and led by the same team that supports you every day. All of it is documented in IT Glue, and that documentation belongs to you.
Remote support across Marion County and the surrounding counties
Indianapolis sits about 645 miles from our Park Slope office, and NetSys does not send engineers into Indiana buildings. Instead, the service is set up so that distance never matters to a user. The NinjaOne agent gives engineers live access to every computer, Microsoft 365 and Intune are administered in your tenant, and firewalls and access points are configured from cloud consoles. Hardware is prepared before it ships: a laptop for a new hire in Westfield arrives registered for Windows Autopilot, and a replacement switch for a Greenwood office arrives configured for the office manager or a cabling contractor to connect. Written targets for critical issues are a phone response within ten minutes and remote work within thirty. Severe incidents skip the queue and go to your dedicated engineer at any hour of the day or night.
Indianapolis industries and the systems they run
Indianapolis carries an unusual number of large headquarters for its size. Eli Lilly, Corteva Agriscience and Elevance Health are based here, Roche Diagnostics runs its North American operations from the northeast side, and Salesforce Tower anchors a tech workforce downtown. Health systems such as IU Health, Community Health Network, Ascension St. Vincent and Eskenazi Health support a large network of practices and clinics. FedEx's second-largest hub and the distribution parks of Plainfield, Whitestown and Greenwood make logistics a major industry. Rolls-Royce builds aircraft engines in the city, Allison Transmission is headquartered here, and insurers such as OneAmerica downtown and CNO Financial in Carmel add a large insurance workforce. State government brings law firms, lobbyists and associations to the blocks around the Statehouse. Each sector runs its own platforms; we manage the infrastructure beneath them and the vendor relationships.
Cyberattacks close to home
Indianapolis organizations have learned about ransomware the hard way. In August 2021, Eskenazi Health discovered an attack that forced it to divert ambulances and take its electronic records offline; it restored from backups without paying, but stolen data on about 1.5 million people was later posted online. Ransomware at the Indianapolis Housing Agency in October 2022 delayed rent payments for Section 8 landlords and exposed information on more than 212,000 residents. The city is also headquarters to Elevance Health, formerly Anthem, whose 2015 breach of almost 79 million records led to a $16 million federal settlement in 2018. NetSys has handled more than 30 ransomware incidents in three years, and every one ended in full recovery; clients with a disaster recovery plan in place were back within 24 hours.
Tornadoes, ice and keeping a central Indiana office running
Weather is the other recurring outage. The March 31, 2023 outbreak produced 23 tornadoes in Indiana, including an EF-3 that crossed Whiteland in Johnson County, just south of the city, and damaged a warehouse near I-65; Johnson County was named in the federal disaster declaration that followed. In January 2026, a winter storm brought a federal emergency declaration for all 92 Indiana counties. Downtown buildings and Carmel offices usually have a choice of carriers, but many warehouses and older office parks run on one circuit, so we check Spectrum Business, AT&T Business Fiber and Comcast Business at each address and add a second path where downtime is costly. Every location also gets battery backup for the network core, cloud file storage for working from home, and backups held outside Indiana.
Indiana law and the rules that apply by industry
For any Indianapolis business holding personal information, Indiana Code 24-4.9 is the starting point: notice to affected residents within 45 days of discovering a breach, notice to the Attorney General, notice to the credit bureaus above 1,000 residents, and a duty to keep reasonable safeguards. The Indiana Consumer Data Protection Act, effective January 1, 2026, covers businesses that process data on 100,000 or more Indiana consumers a year, giving consumers rights to access, correct and delete their data, with a 30-day cure period before the Attorney General sues. Insurers and agencies have Indiana Code 27-2-27 and its three-business-day reporting rule, practices the HIPAA Security Rule, tax preparers the FTC Safeguards Rule and IRS Publication 4557, advisers SEC Regulation S-P, and defense suppliers NIST SP 800-171. This is general information, not legal advice.
Towns and neighborhoods we cover around Indianapolis, IN
- Downtown Indianapolis
- Mass Ave
- Fountain Square
- the 16 Tech Innovation District
- Broad Ripple
- Keystone at the Crossing
- Castleton
- Lawrence
- Speedway
- Carmel
- Fishers
- Noblesville
- Westfield
- Zionsville
- Whitestown
- Lebanon
- Plainfield
- Avon
- Greenwood
- Franklin
Examples of our client work
- Healthcare
Home healthcare agency
Mobile device protection for 73 phones and tablets, secure email access, and remote removal of company data from lost devices.
- Logistics and warehousing
Refrigerated food storage operator
Backup and disaster recovery planning for 4 servers, recovery testing, and redundant internet connections across two facilities.
- Manufacturing
Precision machining company recovering from ransomware
Recovery and restoration of 3 servers and 45 workstations, followed by EDR deployment and immutable backup implementation.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Indianapolis, IN client.
Services in Indianapolis, IN
Industry depth: IT for Healthcare · IT for Insurance Agencies · Manufacturing · Life Sciences · Logistics · Consulting Firms
Also from NetSys: small business IT support · 24/7 IT support
Next steps: Managed IT services in Indianapolis · IT support and help desk in Indianapolis · Cybersecurity services in Indianapolis · IT consulting in Indianapolis · IT support for Indianapolis manufacturers · Managed IT services across Indiana · Cybersecurity services in Indiana · IT for life-sciences companies · Healthcare IT support · IT for logistics and distribution · IT for insurance agencies
Nearby: Fort Wayne, IN · Cincinnati, OH · Louisville, KY · Columbus, OH
More in Michigan and Indiana: Michigan · Detroit, MI
Service pages for Indianapolis, IN
Indianapolis, IN FAQs
Who provides IT services in Indianapolis?
Indianapolis businesses can choose from one-person shops, regional firms and national managed service providers. NetSys is a New York IT and cybersecurity firm founded in 1998 that supports Indianapolis organizations remotely, with no Indiana office. What you get is engineers answering the help desk, ThreatDown managed detection and response, Microsoft 365 and Intune administration, restore-tested backups, network and vendor management and consulting, all under a month-to-month agreement and a 98% client retention record. Firms that want a technician on the premises every week should look locally; firms that want depth delivered remotely fit us.
How does IT support work for Indianapolis organizations?
Entirely remotely. Staff call, email or open a Teams chat between 4 a.m. and 11 p.m. Eastern any day of the week, and an engineer connects to the device and works the issue with them. Microsoft 365, Entra ID and Intune are managed in your tenant, firewalls and Wi-Fi through cloud consoles. No NetSys engineer comes on site in Indianapolis; laptops are enrolled in Windows Autopilot before they ship, and your staff or a contractor connects network gear while an engineer checks it. Monitoring and emergency service carry the overnight hours.
How much do IT services cost for an Indianapolis business?
Managed IT and IT support are billed per user per month at a rate we set after assessing your setup, and there is no public price list. The rate reflects how many locations you have, any servers still in the building, shared warehouse or front-desk PCs, after-hours expectations, compliance documentation such as a HIPAA risk analysis, and whether someone in-house keeps part of the work. One-time projects, like retiring a server or wiring a new site in Plainfield, are quoted after scoping. Agreements run month to month without a long-term contract.
How does remote onboarding work for a business in Indianapolis?
It takes about a month and changes nothing without your sign-off. An engineer first interviews your current IT contact over Teams and installs monitoring agents to inventory devices, accounts, licenses, circuits and vendors. You receive a written, priced plan. The cutover then runs in stages: endpoint protection, multifactor sign-in, email filtering, a password manager and a verified backup restore. Replacement laptops ship straight to the office or the employee, already enrolled. Staff get one number, inbox and Teams channel for help, and the old provider's access ends only after the restore test passes.
Do you work with Indianapolis life-sciences and health care organizations?
Yes. Contract labs, suppliers and consultants serving Lilly, Roche, Corteva and the device makers need tight control over who can open research files and drawings, so we set up SharePoint permissions, data-loss rules, multifactor sign-in and audit logging, plus support for validated systems their quality teams maintain. Practices and clinics need HIPAA Security Rule safeguards: a risk analysis, encrypted devices, access reviews, protected backups and a business associate agreement. Either way, the records that prove the controls are collected as part of the managed service, not assembled in a hurry before an audit.
Can you support locations in Carmel, Fishers, Plainfield and Greenwood as well as downtown?
Yes. A remote service makes the address matter less: a downtown headquarters, a Carmel branch, a Plainfield warehouse and employees working from home in Greenwood all run on the same firewall policy, device settings, backup schedule and help desk. What does change by address is the internet service, so every location is checked with Spectrum Business, AT&T Business Fiber and Comcast Business before we design it, and a second connection is added where an outage would stop shipping or patient care. Each building's closet, circuit and contacts are recorded in IT Glue.
Can NetSys share the work with our in-house IT staff?
Yes, through co-managed IT. Your staff keep the areas they know best, often the business applications, the users and anything physical in the building, and NetSys covers monitoring, patching, security response, backups, Microsoft 365 administration and nights, weekends and vacations. The agreement includes a responsibility matrix naming the owner of each task, and both teams share IT Glue and the ticket queue. Indianapolis companies that have outgrown a single IT generalist, but are not ready to hire a full team, are the usual fit.
One remote IT team for every Indianapolis office, warehouse and home worker.
Book a call with an engineer to review your systems, your carriers and what the first 30 days would look like.