Small Business IT Support for Offices of 5 to 75 People
Small business IT support puts one accountable team behind your laptops, accounts, backups and security, so the office manager stops being the help desk. NetSys does this for offices of 5 to 75 people from one office in Brooklyn, with a written scope that lists what is covered and what is billed separately.
The short answer
Small business IT support is an outside team that runs a small company's computers, accounts and security for a monthly fee. NetSys supports offices of 5 to 75 people with an engineer-staffed help desk, 24/7 monitoring, patching, endpoint protection, Microsoft 365 or Google Workspace administration and backup checks. It is priced per user per month, on month-to-month terms.
Closest related page: IT support services. That page explains how the help desk, monitoring and on-site work run day to day; this one is for owners deciding what a small office should buy, what it includes and how it is priced.
The businesses we have in mind have between 5 and 75 people and nobody whose job is IT. Questions land on the owner, the office manager or whoever is best with computers, and the work that prevents problems waits until someone has time. Usually that time arrives after something breaks.
Small business IT support moves that work to engineers who are paid to own it. You get the tools our larger managed clients run: NinjaOne for monitoring and remote support, IT Glue for documentation, Intune and Windows Autopilot for devices, ThreatDown and Defender for Business on every endpoint, and Keeper for passwords. Each month a short report shows what was fixed and what needs a decision.
What we fix first
Small offices tend to share the same four weak spots: an account without multi-factor authentication, computers nobody patches, a backup that has never been restored, and a former employee who can still sign in. Discovery looks for those, and they are the first things we close. After that the help desk takes the day-to-day requests, monitoring turns disk, backup and security warnings into tickets before anyone calls, and new hires arrive to a laptop that is already set up.
What Small Business IT Support Includes
One Help Desk for the Whole Office
Requests go to engineers who already know your setup.
- Phone, email or Teams, answered by engineers instead of a scripted first tier
- Remote fixes through NinjaOne, and a visit when the problem needs hands
- Windows, Mac, Microsoft 365 and Google Workspace questions, plus printers and scanners
- The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, and emergency service is available 24/7
IT Security for Small Business, Built In
Part of the fee, not an upgrade.
- ThreatDown EDR and Microsoft Defender for Business on every computer
- Multi-factor authentication on email and every admin account
- Keeper business password manager for each person
- Patches on a set schedule, with fixes for actively exploited flaws moved up
- Backup checks with real test restores, and the result recorded
Joiners, Leavers and Devices
The days a small office most often gets wrong.
- Accounts, licenses and a configured laptop ready before a new hire starts
- Windows Autopilot and Intune, so a new computer sets itself up at first sign-in
- Same-day removal of a leaver's access, including apps outside email
- A hardware list with replacement dates, so a failing laptop is a budget line rather than a surprise
Small Business IT Consulting When You Need It
Advice from the engineers who run your systems.
- Help choosing between Microsoft 365 and Google Workspace, or cleaning up the one you have
- Vendor calls handled: the internet provider, the copier company, the software vendor
- Office moves, new Wi-Fi and migrations scoped and quoted as projects
- Advice on what to replace or renew before it fails
Why small offices choose NetSys
Tell us your headcount, how many computers you run and who handles IT today. A NetSys engineer will tell you what an office your size needs covered and what can wait. Call 845-203-3914 or request a call.
- Built for firms with no IT person, so nothing depends on the owner remembering
- Security tools are in the base agreement rather than sold as an upgrade
- A written scope that separates the monthly fee from projects, hardware and licenses
- Month-to-month terms, with 98% client retention
- In business since 1998, from one office in Brooklyn
Measured results from our case studies
Small Business IT Support in practice
- Architecture and engineering
Boutique commercial architecture firm
Management of 10 employee seats, including onboarding, offboarding, laptop setup, Microsoft 365 licensing, and access permissions.
Managed IT ServicesIT for Architecture and Engineering Firms
Client names are withheld. Each card is the scope of a real NetSys engagement, as delivered.
Small business IT services: included and not included
Your proposal lists the users, devices and systems we cover. This is the usual split for a small office.
| Area | Included in the monthly fee | Not included, or quoted separately |
|---|---|---|
| Help desk | Engineer support by phone, email and Teams during staffed help-desk hours | Live answers to routine requests outside those hours |
| Monitoring and patching | 24/7 monitoring of covered computers, servers and firewalls, with patches on your schedule | Devices that are not enrolled, and systems left out of the agreement |
| Security | EDR, multi-factor authentication, Keeper and backup checks with test restores | Formal compliance audits and penetration tests |
| Devices | Setup through Autopilot and Intune, and a replacement plan | The hardware itself |
| Software | Administration of Microsoft 365 or Google Workspace and the apps on your list | License fees for those services and your business apps |
| Projects | Advice and a written quote | Office moves, migrations, new networks and cabling |
The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, and emergency service is available 24/7. Severe-incident escalation and paid after-hours work are separate commitments in the agreement, so you can read each one before you sign.
How onboarding works for a small office
Most of the cleanup happens during onboarding. It runs in this order.
- Discovery: we list users, computers, accounts, apps, vendors and the admin passwords holding it together
- Proposal: covered users and devices, on-site arrangements, escalation contacts and exclusions, in writing
- Handover: admin access, licenses and documentation move to us, working with your current provider if you have one
- Rollout: NinjaOne, EDR and Keeper on every computer, with multi-factor authentication enforced
- First fixes: the risks found in discovery are closed or quoted, and your first monthly report arrives
How IT support for small business is priced
We quote per user per month after discovery and do not publish a rate card. These inputs move the number.
- Headcount, the largest single input
- Computers per person, shared workstations and any servers
- Compliance scope, such as HIPAA or the FTC Safeguards Rule
- How often someone needs to be on site, and where you are
- Any paid after-hours work
Hardware, license fees and projects sit outside the monthly fee and are listed separately in the proposal.
Small Business IT Support FAQs
How much does IT support cost for a small business?
It is usually priced per user per month, and the rate depends on your setup rather than a published list. Headcount, devices, servers, compliance needs, on-site visits and any paid after-hours work move the number. NetSys quotes after a short discovery. Hardware, software licenses and projects are billed separately, and the proposal lists each one.
Do small businesses need a managed service provider?
Not always, but most need someone accountable for patching, backups, security and access changes. If nobody on staff has time for that work, a managed service provider for small business is the practical answer. A very small office on Microsoft 365 may only need a security baseline and maintenance, which is what our five-person office case study covers.
What is included in small business IT support?
The core is a help desk, 24/7 monitoring, patching, endpoint security, account and device management, backup checks and vendor coordination. At NetSys that means engineers on the help desk, NinjaOne, ThreatDown EDR, Intune, Keeper and Microsoft 365 or Google Workspace administration. Hardware, licenses and projects are not included; the scope table on this page shows the split.
Are managed IT services for small business different from IT support?
Mainly in how much planning comes with them. IT support covers the help desk, monitoring, security and devices. Managed IT services add a technology roadmap, budget reviews and project planning, which matter more once a firm has several sites, servers or compliance duties. Many small businesses start with support and add the planning layer later.
Do you offer small business IT consulting?
Yes, inside the agreement and as separate projects. Clients get advice on hardware, software and vendors from the engineers who run their systems. Bigger decisions, such as an office move, a new network or a switch between Microsoft 365 and Google Workspace, are scoped and quoted before any work starts.
What size business is small business IT support built for?
It is built for offices of 5 to 75 people, with no fixed minimum. Our published five-person office case study shows how a very small agreement is scoped. Larger firms with an internal IT lead often do better with co-managed IT, where we add capacity around their own team.
Do you support small businesses outside New York City?
Yes. Engineers work on site across New York City and metro, Westchester, the lower Hudson Valley, New Jersey, Connecticut, Pennsylvania, Southwest Florida and Palo Alto, CA. Elsewhere, support is remote-first, with on-site visits planned and scoped in the agreement. Monitoring, the help desk and security work run remotely wherever you are.
Guides on this topic
- Managed IT services with planning and roadmaps
- Managed IT pricing: what sits outside the monthly fee
- Small business cybersecurity services in more depth
- What 24/7 IT support covers
- Outsourcing all or part of your IT
- Case study: the baseline for a five-person office
- Case study: all of a 20-seat organization's IT, managed
- Managed IT for small businesses: 9 questions owners ask
Related services
Tell us how many people and computers you have.
Share your headcount, your devices, the apps you rely on and who handles IT today. We will list what we would cover and what we would fix first, and explain what the monthly fee depends on.