Managed IT Services for Logistics Companies
A scanner that loses its connection can delay a pick, a label and the truck waiting for both. NetSys supports the networks, devices and systems behind warehouse and dispatch operations. Define coverage around shifts, vendor responsibilities and the dependencies that keep freight moving.
The short answer
NetSys provides managed IT services for logistics, warehousing and freight businesses. Scope can cover warehouse networks, scanners and printers, Microsoft 365, security and the infrastructure behind warehouse, transportation and dispatch applications. Start with a representative receiving-to-shipping workflow and identify which steps depend on local equipment, carriers or software vendors. Agree maintenance windows, escalation and recovery priorities around operational shifts. A network change or system migration should be validated on the floor as well as from an office workstation.
Sound familiar?
- Dead spots between racks where scanners drop the pick and the pallet goes to the wrong dock
- A warehouse management system server that has never been restored and runs the entire building
- An IT provider whose support ends at six while the second and third shifts keep working
- Scanners and printers set up one at a time, each a little different, none of them documented
- Cameras, gate controllers and telematics devices on the same network as accounting
- Fake carrier invoices and changed bank details slipping past accounts payable
What we deliver for logistics companies
Warehouse Wireless and Network
- Wireless surveys performed with racks stocked, then a roaming design that holds a session across the floor
- Rugged access points placed for aisles, docks and yards, with switching to match
- Segmentation for scanners, office, guests, cameras and yard equipment
- Cellular failover and second carriers where a site cannot run without the link
Scanners, Printers and Dock Devices
- Handheld scanners and dock tablets enrolled, configured and replaced from a documented standard
- Label and manifest printers managed centrally with spares staged
- Driver phones and tablets under device management with the apps they need and nothing else
- A same-day path to swap a failed device without a ticket queue
WMS, TMS and Dispatch, Kept Up
- Warehouse, transportation and dispatch systems monitored 24/7 and patched in agreed windows
- EDI connections and customer portals protected and monitored
- Immutable backups of operational databases, with restores performed and timed
- A written recovery order so receiving and shipping return before the back office
Security and Continuity for 24/7 Operations
- Managed endpoint detection on office, dispatch and warehouse workstations
- Email defense and verification rules for carrier invoices and payment changes
- More than 30 ransomware incidents handled in three years, every one fully recovered
- AI automation for bills of lading, proof of delivery and appointment confirmations where it fits
Transport and customs rules that touch logistics IT
Which apply depends on whether you run trucks, broker customs entries or operate warehouses. We implement the technical controls and keep records producible; your compliance lead or counsel confirms the obligations.
ELD records (49 CFR §395.22)
Carriers using electronic logging devices must keep a backup copy of ELD records on a device separate from the original for six months, manage ELD accounts with a unique username for each driver, and never build a username from a driver's license or Social Security number.
Customs brokers (19 CFR §111.21(b))
A licensed customs broker must report any known breach of electronic or physical records relating to its customs business to CBP's Security Operations Center within 72 hours of discovery, including compromised importer numbers, and send an updated list within ten business days.
NY SHIELD Act (GBL §899-aa)
Driver's license numbers in driver files and HR records are private information when unencrypted, so a breach affecting New York drivers or staff requires notice within 30 days of discovery and reports to the Attorney General, the Department of State and the State Police.
This is general information, not legal advice. Confirm your obligations with counsel.
Transport and warehouse systems we support around
Fleets, brokers and 3PLs run a TMS or freight platform, a warehouse system and telematics. We manage the networks, scanners, driver devices, accounts and backups around them and coordinate with each vendor when their system is the fault.
- Samsara
- Motive
- McLeod Software
- CargoWise
- Magaya
- Extensiv
Product names are their owners’ trademarks. We manage the devices, accounts and access around these applications and work with each vendor’s support. A listing here doesn’t mean we resell an application or partner with its maker.
IT services for a logistics company with two warehouses and a third shift nobody supported
The specific engagements behind this profile are under NDA, so it is written as a generalization rather than a named client. Our published, client-approved outcomes are in case studies.
A regional third-party logistics provider ran two buildings around the clock. The wireless in the older building had been installed before the racking went in, and pickers had learned which aisles to avoid. The warehouse management system ran on a server whose backup job had been failing quietly for months. The IT vendor's phone went to voicemail after six, so overnight problems waited for morning. Accounts payable had recently paid a carrier's altered invoice.
- Wireless surveys in both buildings with inventory in place, followed by new access point placement and a roaming design tested from a forklift
- Scanners and printers rebuilt to a documented standard, with spares staged at each building
- The warehouse management system moved to supported hardware with immutable backups and a restore performed on a Sunday
- 24/7 monitoring and an engineer on call for emergencies, so a third-shift emergency gets a third-shift response
- Email authentication, filtering for carrier lookalikes and a verification rule for any change to payment details
The intended result is Wi-Fi that pickers no longer route around, an emergency number the overnight supervisor can reach, and a ransomware recovery time the operations manager knows because a restore has been timed rather than guessed.
Work we have done for logistics clients
- Importers and distributors
Large regional beverage distribution company
Warehousing and inventory management for 50 replacement devices, workstation deployment, and warehouse Wi-Fi support across four facilities.
Hardware Lifecycle ManagementIT for Importers and Distributors
- Logistics and warehousing
Refrigerated food storage operator
Backup and disaster recovery planning for 4 servers, recovery testing, and redundant internet connections across two facilities.
Client names are withheld. Each card is the scope of a real NetSys engagement, as delivered.
Logistics & Transportation IT FAQs
What should we check before replacing warehouse Wi-Fi?
Map the work areas and devices that rely on it, including scanners, printers, loading areas and movement between access points. Review the physical layout and inventory conditions before choosing equipment. Test a real receiving, picking and shipping workflow, and agree who owns a device issue versus a wireless or application issue.
How do we scope support for a warehouse that runs multiple shifts?
Name the systems each shift needs, the local contact and the escalation route when a carrier, device or application fails. Agree response arrangements and maintenance windows in writing. Recovery tests should show whether the team can process the work that matters, not just whether a server starts.
Do you provide IT services for logistics companies that run around the clock?
Yes. Monitoring runs 24/7, the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, and an engineer handles emergencies at any hour, which is the requirement for a building that never stops. Maintenance windows are agreed with operations rather than set by us, and changes to warehouse systems happen when the dock is quietest. A provider that closes at six is a mismatch for a third shift, and that mismatch is the most common reason logistics companies call us.
Why does our warehouse Wi-Fi drop in certain aisles?
Usually because the network was designed for an empty building. Racking, inventory and metal change how radio signals travel, and a scanner moving down an aisle must hand off between access points without losing its session. We survey with the racks stocked, place access points for aisles and docks rather than for the ceiling grid, and tune roaming so a picker keeps the connection from receiving to shipping.
What happens to a warehouse when ransomware hits the WMS?
Receiving cannot put away, picking cannot release orders and shipping cannot print labels. The building runs on clipboards until the system is restored, and the customer notices within hours. The recovery time depends on whether backups are immutable and whether a restore has been practiced. We handle both, and we write the order in which systems return so the dock reopens before the back office.
Can you manage our handheld scanners and label printers?
Yes. Scanners, dock tablets and driver devices are enrolled in device management with the applications they need locked in, and printers are configured from a standard so a replacement behaves like the original. Spares are staged at each site, and a failed device is swapped the same day rather than waiting for a ticket to work its way through a queue.
How do you protect EDI and customer portal connections?
EDI links and portal accounts are inventoried, secured with named credentials and multifactor authentication where supported, and monitored for failures, since a stalled EDI feed looks like a missing order to a customer. Firewall rules restrict which systems can reach trading partners. Changes are coordinated with the partner's technical contact so a certificate or key rotation does not stop shipments.
Do you require a long-term contract?
No. Logistics agreements are month to month, and sites can be added as buildings open or contracts start. A wireless redesign or system migration is scoped separately, in writing, with the operations schedule in mind, and the site documentation belongs to you.
What do IT services for logistics companies include?
They cover the warehouse floor and the dispatch office: wireless designed around racking, scanners and label printers, driver phones and tablets, the WMS, TMS and EDI connections, email defense against carrier invoice fraud, and immutable backups with a written recovery order. Monitoring runs 24/7 for managed clients.
How much do IT services for a logistics company cost?
Logistics clients pay per user per month under a month-to-month agreement, and we keep no public price list. Buildings and shifts, scanners and driver devices, the WMS and TMS we support around, EDI links, recovery objectives and on-site visits set the quote. Wireless redesigns and migrations are scoped separately in writing.
How do you support ELD tablets and driver phones?
They are enrolled in device management with only the apps drivers need, locked down so they cannot be repurposed, and updated on a schedule that avoids driving hours. ELD accounts follow the carrier's user-management rules, a lost device is wiped remotely, and the ELD vendor handles problems inside its own software.
Can you help a freight broker or 3PL answer a shipper's security questionnaire?
Yes. Shippers ask about multifactor authentication, endpoint protection, backups, incident response and how EDI and portal access is controlled. We keep that evidence as part of normal operations and draft answers from controls that exist, so the questionnaire goes back complete and accurate.
Can AI automation help a trucking or logistics company?
Yes, where paperwork repeats. Bills of lading, proof-of-delivery documents and rate confirmations can be read and entered for a person to check, appointment confirmations can go out automatically, and exceptions can be flagged early. Our guide on AI automation for trucking and logistics companies covers the fits and the limits.
Guides for logistics & transportation leaders
- Compare warehouse devices, shifts and site coverage in a quote
- Set recovery priorities for dispatch and shipping
- Our Importers and Distributors Practice
- Network Management
- Business Internet Failover
- Network Segmentation Explained
- What 24/7 monitoring covers for a third shift
- Device management for scanners and driver tablets
- Ransomware protection for warehouse management systems
- AI Automation for Trucking and Logistics Companies
Other industries we support
Services behind this work
Start with the workflow from receiving to dispatch.
Tell us your warehouse sites, applications, shift pattern and recurring device or connection issues. Request a call to define support ownership and the next operational priority.