Managed IT Services in Reno
NetSys is an IT company for businesses in Reno: we run the help desk, security, backups, Microsoft 365 and the network for a flat monthly fee per user. We have run IT out of New York since 1998, and our engineers hold degrees in electrical and computer engineering.
The short answer
NetSys provides managed IT to businesses in Reno: help desk with engineers on the line, 24/7 monitoring, patching, ThreatDown managed detection and response, Microsoft 365 and Intune administration, tested backups and vendor management, for a flat monthly fee per user. Delivery is remote-first from Brooklyn, with the help desk staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific) and emergency service 24/7. On-site commitments are arranged in advance and sized to the engagement, including a nearby dedicated engineer where regular presence and availability have been confirmed. Ongoing agreements run month to month.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered in Reno
Reno is served from Brooklyn, three hours behind us on Pacific time. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work. On-site commitments outside our on-site coverage (New York City, Long Island, Westchester, the Hudson Valley, North Jersey and Fairfield County, CT) are arranged in advance and sized to the engagement: a mostly remote engagement needs no dedicated on-site engineer, while an engagement that calls for regular presence, such as a standing on-site day or two each week, can include a dedicated engineer with a drive time generally under an hour once availability, location and the visit schedule are confirmed in the proposal. Hardware can ship pre-configured where the project permits remote setup. Confirm landlord access, circuit diversity, cabling and equipment space before approving a network change. Carrier options to check in Reno include AT&T Business and Spectrum Business; availability, routing and installation dates must be verified at your address before a failover design is approved.
Who managed IT in Reno is built for
Businesses we can support in and around Downtown Reno, Midtown, the Tahoe-Reno Industrial Center and Sparks include distribution and e-commerce fulfillment firms on Manhattan Active, advanced manufacturers and battery suppliers on Epicor, fintech and financial firms on Salesforce Financial Services Cloud, aerospace and defense contractors on Deltek Costpoint, technology companies on Jira, and medical practices on eClinicalWorks. These are examples of business and application needs, not a list of local clients. We coordinate infrastructure, identity and integration with the application vendor, and identify any compliance requirements during discovery. Companies with an internal IT person can agree a split of responsibilities, systems and coverage hours before work begins.
Continuity planning for your Reno business
Start with the systems your team cannot work without. Record the impact of a building power outage, a failed internet circuit, a compromised account and an unavailable application vendor. Then agree recovery priorities, an independent access path, protected backup copies and a test for each critical workflow. Controls reduce particular risks; they do not guarantee that an incident cannot happen.
Managed IT Services in Reno: what NetSys delivers
Support that answers
- Help desk by phone, email and Teams with engineers on the line, an immediate response from your dedicated engineer when something severe happens, and everything else worked by severity
- Remote monitoring and management through NinjaOne on every endpoint and server, 24 hours a day
- Patch management on the maintenance schedule agreed with you, weekly or quarterly as the business prefers, with urgent fixes applied as needed and a report showing what was patched where
- Onboarding and offboarding checklists for every hire and departure, covering accounts, devices, access and the return of hardware
The security stack, included
- ThreatDown MDR and EDR on every workstation, laptop and server, monitored around the clock
- Entra ID Conditional Access, multifactor authentication and Microsoft Defender for Business across the tenant, with legacy authentication switched off
- Barracuda Email Protection with impersonation and link protection, plus DMARC enforcement for the domain
- Rapid7 InsightVM vulnerability scanning on a schedule, with findings fixed rather than filed
Continuity and planning
- Immutable backups for servers and for Microsoft 365 itself, tested by restoring real data on a schedule
- Intune, Windows Autopilot and Keeper password management rolled out as standard, so devices and credentials stop being ad hoc
- ISP, software and hardware vendors managed on your behalf, with one number to call
- Quarterly reviews with a written roadmap, a budget and a list of what changed since last time
A 60-person government contractor in Sparks
This planning example shows how we could scope the work. It is not a claim about a customer in this market or a measured result. For published customer work, see our case studies.
A 60-seat government contractor in Sparks that grew out of its setup: Deltek Costpoint plus a dozen browser tools, an Exchange Online tenant with no multifactor authentication, a Meraki firewall out of support and a Spectrum Business connection with no failover. A new lease starts in ninety days and the current provider has no plan for the move. The owner has become the help desk and the office manager keeps the passwords in a spreadsheet.
- Keeper password vault deployed so shared spreadsheets of passwords stop existing
- A written onboarding and offboarding checklist covering accounts, devices, access and hardware return
- Cutover in stages over three to four weeks, with the old provider's access removed at the end, planned disruption agreed in advance and rollback checks documented
- Credentials, licenses and documentation collected from the outgoing provider, and what was actually deployed audited against what was being paid for
- ThreatDown MDR and EDR rolled out to every endpoint, with the console monitored around the clock
- Barracuda Email Protection placed in front of the mailboxes and SPF, DKIM and DMARC corrected to reduce unauthorized use of the company's domain, with alignment checks and a staged enforcement policy
One provider is accountable for devices, network, Microsoft 365 and security. Staff call a help desk that fixes things, the insurer gets answers with evidence behind them, and leadership sees a quarterly roadmap instead of surprise invoices. The agreement runs month to month.
Law office: Microsoft 365 with layered security and cloud-to-cloud backup
A 25-attorney firm in the greater New York metro was losing unbillable hours to an outdated file server and an email server that needed weekly attention. NetSys mapped the firm's matters and document workflows first, moved email to Exchange Online and documents to SharePoint and OneDrive in a matter-based structure over a weekend cut-over, layered anti-phishing protection, DNS filtering, multifactor authentication and endpoint protection across attorney devices, and set independent cloud-to-cloud backup of the whole tenant. The firm reported 82% fewer IT support incidents per month within two quarters and about 3.5 hours per attorney per week recovered from IT friction.
Managed IT services work for other clients
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
- Private schools
Private K-8 school
Management of 180 student devices and 35 faculty laptops, content filtering, account security, and classroom Wi-Fi support.
- Importers and distributors
Wholesale medical supply distributor
Microsoft 365 migration for 68 users, SharePoint organization of 1.5 TB of business files, email protection, and ongoing IT support.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Reno client.
Compliance in Reno: NRS Chapter 603A and what sits on top of it
Nevada Revised Statutes Chapter 603A addresses reasonable security, disposal, encryption, payment-card security and breach notification for covered data collectors. Applicability varies by provision; online-privacy and consumer-health-data requirements are separate parts of the same chapter. The service scope should identify the records, access controls, retention settings and incident evidence your business needs; your legal or compliance adviser determines which requirements apply. The managed agreement can include access reviews, patch reports, backup test results and a written incident response plan, with the evidence and responsibilities agreed in the scope. Discovery identifies missing records and assigns the documentation work. Applicable duties depend on the business, data, exemptions and contracts; your legal or compliance adviser determines which requirements apply.
What managed IT costs in Reno
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Not a fit: businesses under five people, who are usually better served by the small-office baseline described in our five-person case study, or organizations over 250 seats, which need an internal team we can co-manage with rather than replace.
Read next
Industry pages: IT for Logistics & Transportation · IT for Manufacturing
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See all locations and service areas.
Managed IT Services elsewhere: Phoenix · Seattle · Denver · Las Vegas · Albuquerque · Boise
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in Reno: FAQs
Is NetSys an IT company that supports businesses in Reno?
Yes. NetSys is an IT services company that supports Reno businesses remote-first from its only office, in Brooklyn. Managed IT support, an engineer-led help desk, cybersecurity and IT consulting are available under a single agreement that runs month to month. We support Windows and Mac devices, Microsoft 365 and applications such as Jira and eClinicalWorks, and we work with the software vendor when a problem sits on their side. To start, we assess the environment and write the scope; the cutover then runs in stages, and three to four weeks is typical for a 20-seat office.
Is support in Reno remote or on-site?
Remote-first. NetSys has one office, in Brooklyn, NY. Reno is served from Brooklyn, three hours behind us on Pacific time. The help desk, monitoring, security and Microsoft 365 work run remotely, with the help desk staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific) and emergency service 24/7, and new hardware can ship pre-configured. Work that needs hands at an office in Midtown or Sparks, such as hardware swaps, network closet work, new-hire setups and office moves, is a visit arranged in advance. How much on-site time an engagement includes is agreed before it starts: none for a mostly remote account, or a dedicated engineer where regular presence such as a standing on-site day or two each week is part of the scope. A drive time generally under an hour is an option subject to confirming engineer availability and your address. The proposal states the on-site arrangement and any travel in writing.
What does managed IT in Reno include, and how is it priced?
The monthly fee covers the help desk, 24/7 monitoring, patching, ThreatDown MDR, Microsoft 365 and Intune administration, tested backups and vendor management. It is priced per user per month from an assessment, and server count, after-hours coverage beyond monitoring, compliance documentation and whether an internal IT person stays on move it more than headcount does. Vendor calls for applications such as Manhattan Active and Epicor are included. Planned visits to Reno and any travel are quoted in the proposal. Projects, hardware and licensing are quoted separately, and our managed IT pricing page shows what sits inside the fee.
What tools do you use to manage our systems?
NinjaOne for remote monitoring and management, IT Glue for documentation, ThreatDown for managed detection and response, Microsoft Defender for Business, Intune and Entra ID for devices and identity, Barracuda for email protection, Datto or Veeam for backups, KnowBe4 for training and Keeper for passwords. The proposal lists the tools and license tiers included, any existing licenses we will use, and separately priced requirements.
How quickly do you respond to a problem?
Severe problems get an immediate response from your dedicated engineer: ransomware, systems down, no internet, email that has stopped working. Everything else is worked by severity, so a request to add a printer is scheduled rather than treated as an outage. The help desk is staffed by engineers seven days a week from 4 a.m. to 11 p.m. Eastern time, and monitoring and emergency service run 24/7. The agreement states the severe-incident escalation path and any authorized after-hours work.
How can IT support help with Nevada data-security requirements?
Nevada Revised Statutes Chapter 603A addresses reasonable security, disposal, encryption, payment-card security and breach notification for covered data collectors. Applicability varies by provision; online-privacy and consumer-health-data requirements are separate parts of the same chapter. NetSys can help document the relevant systems, controls and incident evidence within an agreed scope; legal notification decisions remain with your authorized business and legal team.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.