NetSys vs. smartIT
smartIT is one of the firms a Nassau County search for IT services puts in front of you. Its contracts page is what makes this comparison unusually easy to run: renewal and termination mechanics are written where a buyer can read them before calling anyone. Below, those published terms sit next to ours.
The short answer
smartIT is the strongest publisher of terms in this comparison. Their contracts page lays out auto-renewal and termination mechanics, SLA acknowledgement targets by ticket severity, a three month introductory contract and a data handoff at the end of the relationship. If those are your questions, they answer them in public. NetSys is the better choice when privileged access and identity management belong in the base agreement, and when you want no term at all rather than a well documented one.
What smartIT is
smartIT publishes a Long Island headquarters, five regional phone numbers covering New York City, Nassau, Suffolk, Westchester and New Jersey, and remote support nationwide. The founders are named as three former IBM leaders, and the site states the service is built for businesses of five to five hundred employees. Two pages carry most of the weight. The contracts page itemizes services by contract type and publishes how each arrangement ends; the backup page publishes recovery objectives, monitoring and verified test restores across Microsoft 365, Google Workspace, servers, workstations and cloud applications. They also publish a public pricing page, which few providers in this market do.
Published headquarters: Long Island, New York (their About page states "Headquarters: Long Island, New York"; no street address published on the pages fetched). smartit.nyc
Terms in public, or no term at all
Very few providers put termination mechanics on a website. smartIT does, covering what auto-renewal does and the data and documentation handoff that happens when a client leaves, for annual and month to month arrangements alike. A buyer can read all of that before the first call, which is worth something real. NetSys reaches the same protection by a different route. There is no term to terminate. Every agreement is month to month with no early-exit penalty, so what you would otherwise negotiate as an exit clause is simply how it works.
Restore testing, where both firms agree
On backup the two firms are saying similar things, and that is worth stating plainly rather than manufacturing a difference. Their backup page publishes recovery objectives, monitoring and verified test restores across Microsoft 365, Google Workspace, servers, workstations and cloud applications, which is the right set of things to test. Ours publishes a written recovery plan with restores that are performed and timed, plus more than 30 ransomware incidents handled in three years, every one fully recovered. Ask each firm for the date of the last test restore and what the result was.
Where the credentials live
Privileged access management is the single dimension we searched their site for and could not find published. It matters because domain admin accounts, hypervisor consoles, firewall logins and backup consoles are the first things a ransomware crew goes looking for, and how a provider stores and rotates those credentials decides how bad a bad day becomes. NetSys puts PAM and privileged identity management in the base agreement, each with its own service page describing the work, so the answer sits on our site instead of arriving in a follow-up email. There may well be a good answer on their side that simply is not published.
What each of us publishes
Their column is quoted from pages on smartit.nyc and links to each one. Ours states what we commit to elsewhere on this site. Nothing below is our opinion of their work.
| The NetSys Group | smartIT | |
|---|---|---|
| Agreement | Month to month. Leave any time, no early-exit penalty. | The contracts page publishes auto-renewal and termination mechanics for annual and month-to-month arrangements, including a data and documentation handoff. (smartit.nyc) |
| What the monthly fee covers | One agreement: AI services, cybersecurity, managed IT with help desk, PAM, PIM and disaster recovery planning. | The contracts page separately itemizes the services included based on the selected contract. (smartit.nyc) |
| Privileged access and credentials | PAM and PIM in the base agreement, each with a published service page describing the work. | We could not find privileged access, privileged identity management or managed credentials named on their site. |
| AI and automation | In-house practice led by Jamie Baum: readiness assessments, Copilot rollouts, custom agents and workflow automation. | The About page lists AI consulting alongside IoT consulting, RPA, business process management and IT/security policies under "Other Services"; the site navigation lists "Artificial Intelligence Consulting" as a line item. (smartit.nyc) |
| Disaster recovery | A written plan plus restores that are performed and timed. More than 30 ransomware incidents handled in three years, every one recovered. | The backup and disaster recovery page publishes recovery objectives, monitoring and verified test restores across Microsoft 365, Google Workspace, servers, workstations and cloud apps. (smartit.nyc) |
| Who answers | A NetSys engineer, plus a named account manager who gives you a real cell number. | The managed services page states an average response time of thirty minutes and states that requests are handled by its own IT professionals rather than bots, call centers, or scripts. (smartit.nyc) |
| Response commitments | Written into the agreement rather than implied on the website. | The contracts page publishes SLA acknowledgement targets by ticket severity. (smartit.nyc) |
| Proof before you commit | A free Tier 1 external penetration test. The findings are yours whether or not you hire us. | The contracts page describes the 3-month introductory contract as a way to evaluate the relationship before a longer term. (smartit.nyc) |
| Where they are | One office, in Brooklyn. On-site coverage across the New York metro, Long Island, the Hudson Valley, New Jersey, Connecticut, Pennsylvania, Maryland, Delaware and Florida, and remote delivery anywhere in the US. | The About page publishes a Long Island headquarters, a list of onsite-coverage counties and boroughs across New York and New Jersey, and nationwide remote support. (smartit.nyc) |
smartIT appears here because it ranked on the first page of search results for IT services in Nassau County, NY when we checked in September 2026. Everything in their column is drawn from pages published on https://www.smartit.nyc/ and links to the source. Where we could not find something published we say so, which means we did not find it, not that it does not exist. We make no claim about the quality of their service. All trademarks belong to their owners and no affiliation or endorsement is implied.
Four more things worth knowing about smartIT
Size and history
- smartIT publishes that it was founded by three named former IBM leaders and states its services are for businesses with 5 to 500 employees. (smartit.nyc)
NetSys: Independent since 1998. One office, in Brooklyn, and no private equity owner behind the name.
Industries they name
- The About page names the industries and departments served; the page sitemap lists dedicated pages for schools, law firms, accounting firms, construction, dental practices, art galleries, religious organizations, property management, project management, startups, nonprofits, small businesses and enterprises. (smartit.nyc)
NetSys: Twenty six industries with a page each, from healthcare and legal to hedge funds, auto dealers and government contractors.
Compliance work published
- The site's Cybersecurity Services navigation grouping names SOC 2, HIPAA and PCI as compliance areas and lists CIS Control Implementation as a service. (smartit.nyc)
- The contracts page states SOC2-aligned controls documentation is available on request as part of vendor onboarding. (smartit.nyc)
NetSys: Nine frameworks with a service page each: HIPAA, CMMC 2.0, SOC 2, NIST CSF 2.0, NYDFS 23 NYCRR 500, NY SHIELD, FTC Safeguards, PCI DSS and GLBA.
Rates on the website
- The pricing page lists per-user monthly rates for named tiers (MDM & User Management $79, Guardian Lite $99+, Managed IT Services $150+, Account Management $150+, IT Management Services $175, Guardian $250+), hourly starting rates (Project IT Support $175+, vCIO and vCISO $200+, Emergency IT Support $250+), and $750+ per-project starting rates for Google Meet Room and Zoom Room AV/VoIP work. (smartit.nyc)
- smartIT publishes a public pricing page whose page title states plans start at $79 per user per month. (smartit.nyc)
NetSys: We do not publish rates. We quote per business rather than per seat, after a call, because a thirty person firm with two servers and a thirty person firm with a regulator are not the same job.
What we looked for on their site and could not find
privileged access, privileged identity management or managed credentials.
That means we did not find it published, not that it does not exist. Ask them directly, and ask us the same questions. If smartIT publishes any of this and we missed it, write to info@netsysgroup.com and we will add it.
The honest fit: is NetSys the right smartIT alternative?
When smartIT is the better choice
Read smartIT's contracts page first if you like to understand a deal before you talk to anyone. It publishes SLA acknowledgement targets by ticket severity, along with the mechanics of renewal and termination. The managed services page publishes a thirty minute average response and states that requests reach their own IT professionals rather than a call center or a script. For a five to five hundred person Long Island business, that is a lot of questions answered up front.
When NetSys is the better choice
Pick NetSys if the base agreement has to carry privileged access and privileged identity management, nine compliance frameworks with a service page each, disaster recovery planning and an in-house AI practice, on terms with no minimum period whatsoever. An account manager hands you a real cell number, monitoring runs 24/7, and a free Tier 1 external penetration test comes before any of it, with the findings yours to keep.
NetSys and smartIT: FAQs
What does smartIT include in its managed services?
Their contracts page itemizes the inclusions by the contract selected rather than publishing one universal package, and the managed services page states a thirty minute average response handled by their own IT professionals. Backup, recovery objectives and verified test restores are published separately, and the cybersecurity navigation names SOC 2, HIPAA and PCI alongside CIS control implementation. A NetSys agreement is one line covering AI services, cybersecurity, managed IT with help desk, PAM, PIM and disaster recovery planning, which is a different shape of document to hold theirs against.
What is the best smartIT alternative in Nassau County?
NetSys is worth a look, and the choice comes down to two questions. First, whether privileged access management has to be in the agreement, which we publish and could not find on their site. Second, whether you want a documented term with documented exits or no term at all, since our agreements are month to month with no early-exit penalty. NetSys has been independent since 1998, works from one office in Brooklyn, and covers Nassau County with on-site engineers.
What happens to our data if we leave an IT provider?
All of it should come back to you, and smartIT is one of the few firms that publishes what that looks like, describing a data and documentation handoff on its contracts page. That is the paragraph to hunt for in any agreement, because documentation is what a successor firm needs most and the hardest thing to demand after a relationship sours. NetSys agreements are month to month and the handover obligation is written in rather than left to the end of a term. Ask both firms who owns the network diagrams.
Do both firms cover Nassau County with on-site engineers?
Yes. smartIT publishes a Long Island headquarters, a list of onsite coverage counties and boroughs across New York and New Jersey, and remote support nationwide. NetSys works from one office in Brooklyn and sends engineers out across the New York metro and Long Island, with Westchester, the Hudson Valley, New Jersey and Connecticut in the same footprint and remote delivery anywhere in the United States. For most Nassau work the on-site question matters less than it once did, since monitoring, patching and help desk all run remotely, and what is left is the visit nobody can schedule in advance.
Others ranking for IT services in Nassau County, NY: WheelHouse IT · Computero.
What we do in Nassau County, NY · Every provider we have compared
Get both answers in writing.
Fifteen minutes with a NetSys engineer, not a salesperson, and you will have our side of every question on this page in writing. Take it into any comparison you like.