Managed IT Services in Cary, NC
For Cary companies that want IT handled rather than juggled, NetSys takes responsibility for the whole environment: Microsoft 365, endpoint security, backups, firewalls and Wi-Fi, office moves and the vendors behind your software. Everything runs remotely from our Brooklyn office, under a month-to-month agreement, with engineers who have managed business IT since 1998.
The short answer
Cary businesses get managed IT services from NetSys for a monthly fee per user, which we set once we have assessed the environment. The service bundles patching and monitoring through NinjaOne, ThreatDown MDR, Microsoft 365, Intune and Entra ID administration, Cisco Meraki or Fortinet firewall management, Datto or Veeam backups that we restore on a schedule, the help desk, and the relationships with your carriers and software vendors. Delivery is remote and cloud-based, and no NetSys engineer is based in or sent to Cary. Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered for Cary businesses
A managed IT agreement makes one team accountable for every part of your technology, and for a Cary office we deliver it remotely. NinjaOne tracks the health and patch status of each computer and server, the firewall and access points are managed from their cloud dashboards, and user, device and security policies are set centrally in Entra ID and Intune. NetSys has no engineers working on site in Cary. When you add staff or open a new suite, equipment ships ready: laptops through Windows Autopilot and firewalls preloaded with a configuration documented in IT Glue. A cabling contractor or your landlord's electrician installs it, and our engineer brings it online and tests it with them over the phone. Network changes wait until landlord access, rack space and the circuit hand-off are confirmed. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time, seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
IT services for companies along Weston Parkway, Crossroads and downtown
Cary's business addresses cluster in a few places. Weston Parkway, beside the 500-acre Lake Crabtree and close to RDU and Research Triangle Park, is the main corporate corridor. Crossroads Corporate Park covers 127 acres where Interstate 40 meets US 1 and US 64, Regency Park and MacGregor Park sit near the US 1 and US 64 interchange, and Downtown Cary has added Class A office space in mixed-use buildings such as Mid-Town Square, while Fenton combines offices with shopping and dining. Tenants range from regional offices of global firms to ten-person software, engineering and financial practices. For the smaller ones, managed IT covers the systems that hold the business together: Microsoft 365 and SharePoint, an accounting or practice-management platform, CAD or analytics software, a CRM and the integrations between them. We manage the vendor relationships and renewals too, so licensing and support tickets do not fall to whoever is least busy.
Office moves and new space in a growing town
Cary counted about 175,000 residents at the 2020 census, making it North Carolina's seventh-largest municipality, and new office and flex space keeps arriving. Alston Yards in west Cary plans about 400,000 square feet of offices, Park Overlook is adding light industrial buildings on Green Level Church Road, and Duke Health's west Cary campus continues to expand. A move or build-out is where IT planning pays off. We order circuits early, because a fiber install can take weeks; specify the cabling, rack and access point locations for your contractor; and design the firewall with a backup connection from a second carrier. Options to check at a Cary address include AT&T Business, Spectrum Business and Google Fiber, which offers small-business service in the Triangle. On moving day, equipment arrives pre-configured, staff work from home and the new office is tested before they return.
Continuity planning for Cary storms and outages
Hurricane Fran brought a federal disaster declaration for Wake County in 1996, and the county has since been included in declarations for the January 2000 snowstorm, the April 2011 tornado outbreak and Hurricane Matthew in 2016. Cary's Chatham County side was covered by the 2025 declaration for Tropical Depression Chantal. Storms bring the common failures: power cuts, a severed circuit and staff who cannot reach the office. A managed IT plan addresses each one before it happens. Battery units keep the firewall and switches alive through short cuts and power the server off in an orderly way during long ones. When the main circuit drops, traffic moves to a cellular or second-carrier connection on its own. Every night a copy of the backups leaves the Triangle for cloud storage, and periodic test restores show they can be used. And because Microsoft 365, Teams and Intune do not depend on the building, staff keep working from home under the same security as at their desks.
The first 30 days with NetSys in Cary
Switching managed service providers begins with discovery in days one to seven. An engineer meets whoever handles IT today, installs NinjaOne, inventories devices, licenses, accounts and vendors, and reviews the firewall, Wi-Fi, backups and Microsoft 365 security settings. By the end of the second week you have a written plan with costs and dates, and nothing changes until you sign off. Weeks three and four bring the cutover, scheduled away from your busiest days: ThreatDown replaces the old antivirus, multifactor authentication covers every account, Barracuda begins filtering email, shared passwords move to Keeper and a restore test proves the backups. For employees, the visible changes are an authenticator app on their phone and one help desk number. At day 30 your account manager reviews the results with you, lists the risks still open and sets the date for the first quarterly review.
Managed IT Services in Cary: what NetSys delivers
Help desk and monitoring
- Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
- 24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards
Security, built in
- ThreatDown managed detection and response with EDR agents on every device, not just servers
- Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant
Backups, devices and vendors
- Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
- Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in
Complete managed IT, cybersecurity and help desk for a 20-seat organization
A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.
Managed IT services work for other clients
- Private schools
Private K-8 school
Management of 180 student devices and 35 faculty laptops, content filtering, account security, and classroom Wi-Fi support.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Cary client.
What managed IT costs in Cary
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Professional Services & Consulting · IT for Financial Services
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See all locations and service areas.
Also in Cary: IT Support
Managed IT Services elsewhere: Aurora · Chandler · Corona · Denton · Elgin · Fremont
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in Cary: FAQs
What is included in a managed IT plan for a business in Cary, NC?
A Cary managed IT plan includes continuous monitoring and patching, the help desk, ThreatDown managed detection and response, Microsoft Defender for Business, Microsoft 365 and Intune administration, firewall and Wi-Fi management, Barracuda email protection, KnowBe4 training, Keeper passwords, restore-tested backups, IT Glue documentation and vendor management. You also get a dedicated account manager, a dedicated engineer for severe incidents and quarterly reviews of risks and spending. Hardware, licenses and projects such as an office build-out or an Azure migration are quoted separately.
How does managed IT work for Cary organizations?
Remotely, from discovery through daily operations. We assess the environment over the network, roll out monitoring, security and backup in stages, and then run it from Brooklyn: patching on a schedule you approve, responding to alerts, administering Microsoft 365 and the firewall, and handling vendor tickets. Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time. NetSys does no on-site work in Cary, so devices come to you already set up and a local installer does any physical work while we guide them.
How much do managed IT services cost in Cary, NC?
The fee is per user per month, worked out from an assessment. Beyond the number of people, it depends on how many servers remain in the office, the number of locations or home-based staff, after-hours work beyond monitoring, compliance documentation for a healthcare or financial practice, and whether an internal IT person keeps some duties. Projects, hardware and licenses are quoted separately after scoping. We do not publish prices, and the agreement runs month to month with no long-term commitment.
Do you offer IT services beyond managed IT for Cary companies?
Yes. Alongside managed IT we provide stand-alone cybersecurity, network security, backup and disaster recovery, and IT consulting for assessments, roadmaps and migrations, such as moving file servers to SharePoint or workloads to Azure. We also run AI projects, from Copilot rollouts to custom applications for small teams. Companies with an internal IT person often keep the day-to-day work and hand us security monitoring, patching or projects. Nothing is free except one item: an external penetration test, run remotely against the public-facing systems we agree on in writing.
Which North Carolina rules should a Cary company plan for?
North Carolina's Identity Theft Protection Act sets the baseline. Under G.S. 75-61, stolen data counts as a security breach only if it was unencrypted and unredacted or the encryption key went with it, so full-disk encryption on every laptop is one of the cheapest protections available. The breach-notice section, G.S. 75-65, requires telling affected residents, plus the Consumer Protection Division at the state Attorney General's office, without unreasonable delay. Medical and dental offices add the HIPAA Security Rule, and tax preparers and mortgage brokers the FTC Safeguards Rule. This is general information, not legal advice.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.