Managed IT Services in Baltimore, MD

Under one agreement NetSys answers for everything: users and their devices, Microsoft 365, the network, security, backups and every vendor involved. All of it is run remotely. Monitoring and emergency service cover every hour, and the help desk has engineers on duty 4 a.m. to 11 p.m. Eastern all week. NetSys does not send engineers to Baltimore, so laptops and network equipment ship configured, and physical jobs are handled by your staff or a contractor you pick, guided by our engineer on the phone. Every quarter you and your account manager go through tickets, risks, renewals and the budget.

No. The only NetSys office is at 1 Prospect Park SW in Brooklyn, NY, and Baltimore organizations are supported remotely from there. We would rather say that in writing than imply a local technician we do not have. When you compare providers, ask each one where its engineers sit, who picks up at 6 a.m., which response times are in the contract and who owns the documentation. Ours: engineers in Brooklyn, a help desk open from 4 a.m. Eastern, critical calls answered within ten minutes by phone and thirty remotely, and IT Glue documentation you own.

A single per-user monthly fee buys the help desk, Microsoft 365 and Intune administration, continuous monitoring and patching, ThreatDown detection and response, Barracuda mail filtering, immutable backups with restore tests, firewall management and vendor management. An assessment sets the figure. It rises or falls with the servers and locations you run, shared devices, the evidence your hospital, federal or insurance customers demand, after-hours change windows and whether we share the work with an internal IT person. New hardware, licenses and projects such as replacing a server are priced separately, and you can stay month to month.

Under the Maryland Personal Information Protection Act you must investigate promptly whether the information is likely to be misused. If it is, the Attorney General hears first, then the affected residents, no later than 45 days after you discovered or were told of the breach; if you decide notice is not required, keep the record of that decision for three years. The definitions turn on whether the data was encrypted, which is one reason we enforce BitLocker through Intune and can show the laptop's encryption status when it disappeared. Whether notice is due is for you and your counsel; we supply the device and access evidence.

On the technical side, yes. Under 19 CFR 111.21, a licensed broker that learns of a breach of its customs business records has 72 hours from discovery to notify CBP's Security Operations Center, must name any importer numbers it knows were compromised, and follows up with an updated list within ten business days. We keep the sign-in, mailbox and endpoint logs that show what was touched, help you assemble those facts quickly and document the fix. Filing the report, and any Maryland notices, remain decisions for you and your counsel.

We supply the evidence behind the answers: multifactor and Conditional Access reports, endpoint coverage, patch status, backup restore results, the incident response plan and, where you handle patient data, the HIPAA risk analysis. Practices, labs and service firms that work with Johns Hopkins, the University of Maryland Medical System, MedStar or LifeBridge are commonly asked for exactly these items. We will not claim a control you do not have, and the questionnaire is signed by your business, not by us. Where the honest answer is no, we give you the fix and its cost.