Managed IT Services in Queens

Yes. Queens is inside our on-site coverage, and from our only office, at 1 Prospect Park SW in Brooklyn, engineers visit offices in Long Island City, Flushing and Jamaica. The help desk, monitoring, security, backups and Microsoft 365 all sit under one agreement that runs month to month. We support Windows and Mac devices, Microsoft 365 and applications such as the property-management platform and customs and trade-compliance software, and we work with the software vendor when a problem sits on their side. Onboarding starts with an assessment and a written scope, then a staged cutover, typically three to four weeks for a 20-seat office.

Yes. On-site and remote support for Queens: our Brooklyn team can be at your office, and the help desk, staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, resolves most issues remotely first. Our only office is at 1 Prospect Park SW, Suite 6E, Brooklyn, NY 11215, and Queens is within our 50-mile on-site radius. Park Slope to Long Island City is about 40 minutes and to Flushing, Jamaica or JFK-area warehouses about an hour by car. Most requests are resolved remotely through NinjaOne first, and engineers visit for hardware swaps, network closet work, new-hire setups and office moves, scheduled for your address and the building's access rules. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time, seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work. Ongoing agreements are month to month.

The monthly fee covers the help desk, 24/7 monitoring, patching, ThreatDown MDR, Microsoft 365 and Intune administration, tested backups and vendor management. It is priced per user per month from an assessment, and server count, after-hours coverage beyond monitoring, compliance documentation and whether an internal IT person stays on move it more than headcount does. Vendor calls for applications such as the practice's EHR and billing system and a freight-forwarding and customs platform are included. Regular on-site time in Queens is scoped with the rest of the work. Projects, hardware and licensing are quoted separately, and our managed IT pricing page shows what sits inside the fee.

Included. Endpoint detection and response, multifactor authentication and Conditional Access, email protection, security awareness training and immutable backups are part of every managed agreement. The free external penetration test runs remotely and is limited to the information available to NetSys and the external scope agreed with you. Internal reviews and remediation require a separate scope.

Yes. That is a co-managed arrangement: your person keeps the relationships and the day-to-day, and we take monitoring, security, patching and after-hours coverage, with the split written into the agreement. Our co-managed IT page describes how the responsibility matrix is drawn.

Yes. One agreement can cover several sites: an office in Long Island City, a warehouse near JFK and staff working from home share one help desk, one security stack and one network design, with each site's circuit and equipment documented. Visits to each site are scheduled for work that needs hands, and the per-user fee is quoted after an assessment.

The New York SHIELD Act (General Business Law § 899-bb) requires reasonable administrative, technical and physical safeguards for covered private information. The small-business standard considers the size and complexity of the business and the sensitivity of the information; it is not a general small-business exemption. NetSys can help document the relevant systems, controls and incident evidence within an agreed scope; legal notification decisions remain with your authorized business and legal team.