AWS Managed Services
The AWS account stays with your business. NetSys can take responsibility for the operating tasks you assign to us, with a written workload list, escalation process and clear boundaries with your team and application vendors.
The short answer
As an AWS managed services provider, NetSys can operate agreed business workloads under a defined support scope. The agreement identifies the accounts and services covered, monitoring and escalation, access administration, backup checks, change responsibilities and review cadence. AWS platform charges remain separate. Coverage hours and incident authority are documented for the engagement rather than inferred from the cloud platform's availability.
An AWS environment can have several operators: the business, an application vendor, a developer and an IT provider. Problems occur when each assumes another party owns patching, backup failures or privileged access. Onboarding begins with the workloads in scope and a responsibility matrix, including the tasks that remain with your team.
The managed agreement defines how work enters the queue, which changes require approval, how alerts are escalated and what is reviewed with you. New applications, architecture changes and major migrations are separately scoped when they exceed that operating agreement. The objective is an environment the business can understand and supervise.
Baseline, operate, review and improve
We document the agreed accounts, workloads, access and existing support arrangements at onboarding. Monitoring and recovery checks are aligned to those workloads, and open gaps are assigned an owner. Routine changes follow the agreed approval path. Reviews cover incidents, backup or restore evidence, access changes, capacity and spending questions that need a business decision.
Build the operating agreement around your environment
Monitoring and escalation
Alerts need both a technical route and a business owner.
- Named workloads and monitored conditions
- Agreed notification routes and escalation contacts
- Documented authority for urgent containment or recovery actions
Access, changes and maintenance
Keep the configuration understandable as the environment changes.
- Approved administrator and service-account access
- Change requests, maintenance scope and exception records
- Coordination with application owners and vendors
Backup, recovery and cost review
Check the operating evidence rather than assuming protection.
- Backup coverage and failure follow-up in scope
- Scheduled restore checks against agreed requirements
- Capacity, recurring charges and cost-driver review
An accountable operating arrangement
Bring the AWS workloads you want supported, who runs them today and the tasks that are falling between teams. We will work through the operating scope.
Who does the work: meet the NetSys team on our About page.
- Your organization retains its AWS account ownership
- Written responsibilities across NetSys, your team and vendors
- Reviewable evidence for agreed operating and recovery tasks
A responsibility matrix before service starts
This is a planning example. The signed scope names the actual owners and commitments for your environment.
| Task | Decision to record | Evidence or handoff |
|---|---|---|
| Account ownership and billing | Client account owner and billing contact | Named administrators and billing access |
| Application operation | NetSys, client or application vendor | Supported workload and escalation record |
| Backup and restores | Who monitors, tests and authorizes a restore | Coverage register and test record |
| Security incidents | Who can contain, investigate and approve recovery | Contact tree and agreed incident process |
| Changes and new workloads | Routine scope versus separately approved project | Change record and acceptance owner |
How managed AWS pricing is scoped
AWS resource consumption and NetSys operating work are separate cost categories. The support quote is based on the environment and the responsibilities you need covered.
- Number and type of accounts and workloads
- Monitoring, maintenance, backup and access tasks included
- Coverage hours, response commitments and escalation arrangements
- Application-vendor coordination and reporting cadence
- Project exclusions, onboarding work and the process for changing scope
AWS Managed Services FAQs
Do we keep ownership of our AWS account?
Yes. The engagement is designed around your organization's account ownership, billing and approved access. We document the administrative access needed for the agreed work and the handover process when responsibilities change.
Is AWS support automatically 24/7?
Coverage hours and response commitments are specified in the NetSys agreement for your workloads. The availability of an AWS service does not establish your provider's staffing, incident authority or resolution commitment.
Does managed AWS include application development?
Not automatically. Application changes, new integrations, large migrations and architecture redesign are separately scoped unless the agreement explicitly includes them. The operating matrix identifies the application owner and vendor escalation route.
Can NetSys work with our internal IT team?
Yes. We can divide monitoring, access, backup, changes and escalation with your staff. The responsibility matrix records who owns each task and which decisions need approval from your team.
Does this replace AWS's own responsibilities?
No. AWS operates its platform under its own terms and shared-responsibility model. NetSys's agreement covers the specific customer-side operating tasks assigned to us; it does not replace AWS terms or transfer every customer obligation.
Sources and technical references
Guides on this topic
Give each AWS operating task a named owner.
Share the accounts and workloads involved, current operators, required coverage and the responsibilities you want NetSys to take on. We will define the scope and quote the operating work.