Managed IT Services in High Point, NC
High Point runs on furniture, freight and a trade show that fills the city twice a year. NetSys manages the IT underneath it all: Microsoft 365, endpoint security, backups, firewalls, showroom networks and the vendors behind your order and warehouse systems, delivered remotely from Brooklyn under one month-to-month agreement.
The short answer
NetSys provides managed IT services to High Point companies for a per-user monthly fee based on an assessment. The service includes NinjaOne monitoring and patching around the clock, ThreatDown endpoint detection with a staffed response team, Microsoft 365 and Intune administration, Cisco Meraki or Fortinet firewall management, restore-tested backups, the help desk and vendor management. It is delivered remotely and through the cloud: NetSys has one office, in Brooklyn, and does not send engineers to High Point. Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered to High Point businesses
High Point is the only municipality in North Carolina that lies in four counties, Guilford, Davidson, Randolph and Forsyth, and plenty of local companies run a showroom downtown, a plant or warehouse on the edge of town and staff working from home in Archdale or Jamestown. Managed IT treats all of it as one environment. NinjaOne collects health and patch data from every PC, the firewall and Wi-Fi at each location are run from their cloud consoles, and identities and devices are controlled in Entra ID and Intune. NetSys does not send engineers to High Point; the work is remote. A new site gets a firewall shipped with its configuration already loaded, laptops arrive enrolled through Windows Autopilot, and your facilities team or a cabling contractor handles mounting and patch cables while our engineer completes the setup by phone. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time, seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
Market weeks, showrooms and the IT calendar
Twice a year, in April and October, High Point Market brings roughly 70,000 to 80,000 attendees and about 2,000 exhibitors to some 180 buildings with more than 11 million square feet of showroom space; the International Home Furnishings Center alone covers about 3.5 million. For an exhibitor, Market is when buyers walk the floor and orders get written, and the showroom may sit quiet for months in between. Managed IT plans around that calendar. Changes freeze in the two weeks before Market. Showroom Wi-Fi gets a separate guest network, temporary staff receive accounts that expire on schedule, tablets and card readers are tested in advance, and the order-entry system's connection back to headquarters is checked end to end. Afterward the temporary accounts close and the showroom network is locked down until the next season.
IT services for High Point manufacturers and distributors
Furniture is only part of the economy. A North Carolina General Assembly document credits the home furnishings cluster with more than 69,000 local jobs across manufacturers, corporate offices, distribution centers, fabric suppliers and showrooms. Thomas Built Buses, a Daimler Truck company, has built school buses in High Point since 1936. Ralph Lauren runs distribution centers, a customer contact center and offices here, and the city's 2024 economic development report ranks it first among employers with 3,008 people. Atrium Health Wake Forest Baptist runs High Point Medical Center, and Aetna counted about 1,350 full-time equivalent employees in the city at the end of 2019. Piedmont Centre, with its Mendenhall business park near the airport, houses many of the suppliers and service firms. For them, the managed environment includes an ERP exchanging EDI with retailers, a warehouse system with handheld scanners, plant networks kept apart from office traffic, and the vendor tickets each one generates.
Ice, tornadoes and storms across four counties
Weather is the outage High Point plans for. The March 2014 ice storm brought a federal disaster declaration covering Guilford, Davidson and Randolph counties, the April 15, 2018 tornado that tore through east Greensboro led to a declaration for Guilford County, and Hurricane Florence later that year reached all three counties as well. A showroom without power during Market, or a warehouse whose circuit is cut by a falling tree, costs real orders. Managed IT answers with layers: battery backup sized to shut servers down cleanly, a cellular or second-carrier connection that takes over automatically, cloud copies of every backup kept far from the Piedmont, and Microsoft 365 so sales staff can keep quoting from a laptop at home. At a High Point street address, the carriers worth checking are AT&T Business, Spectrum Business and Lumos, and we confirm what each can actually deliver there first.
The first 30 days with NetSys in High Point
Changing to a new managed service provider starts with an inventory, because most High Point companies have grown in layers: a showroom network added one season, a warehouse scanner system another, a home-office router nobody remembers buying. In week one an engineer installs NinjaOne, lists every device, license and account, and reads the firewall, Wi-Fi and Microsoft 365 settings. Week two produces a written plan with costs, and we time any disruptive work away from Market preparation. In weeks three and four ThreatDown replaces the old antivirus, multifactor authentication goes on for everyone, shared passwords move into Keeper and a backup is proven by an actual restore. Staff notice a sign-in prompt on their phone and a single number to call. At the end of the month your account manager walks you through what we found and what should be replaced before the next Market.
Managed IT Services in High Point: what NetSys delivers
Help desk and monitoring
- Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
- 24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards
Security, built in
- ThreatDown managed detection and response with EDR agents on every device, not just servers
- Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant
Backups, devices and vendors
- Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
- Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in
Law office: Microsoft 365 with layered security and cloud-to-cloud backup
A 25-attorney firm in the greater New York metro was losing unbillable hours to an outdated file server and an email server that needed weekly attention. NetSys mapped the firm's matters and document workflows first, moved email to Exchange Online and documents to SharePoint and OneDrive in a matter-based structure over a weekend cut-over, layered anti-phishing protection, DNS filtering, multifactor authentication and endpoint protection across attorney devices, and set independent cloud-to-cloud backup of the whole tenant. The firm reported 82% fewer IT support incidents per month within two quarters and about 3.5 hours per attorney per week recovered from IT friction.
Managed IT services work for other clients
- Private schools
Private K-8 school
Management of 180 student devices and 35 faculty laptops, content filtering, account security, and classroom Wi-Fi support.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a High Point client.
What managed IT costs in High Point
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Manufacturing · IT for Logistics & Transportation
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See all locations and service areas.
Managed IT Services elsewhere: Aurora · Cary · Chandler · Corona · Denton · Elgin
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in High Point: FAQs
What is included in a managed IT plan for a business in High Point, NC?
The plan covers the help desk, 24/7 monitoring and patching, ThreatDown managed detection and response, Microsoft Defender for Business, administration of Microsoft 365 and Intune, care of every site's firewall and Wi-Fi, Barracuda email protection, KnowBe4 security training, Keeper password management, restore-tested Datto or Veeam backups, documentation in IT Glue and vendor management. You also get a dedicated account manager and quarterly reviews. Hardware, licenses and one-time projects, such as wiring a new showroom or moving a server to Azure, are quoted separately after scoping.
How does managed IT work for High Point organizations?
Remotely, through the agents and cloud consoles that run your systems. Our engineers in Brooklyn watch alerts, patch computers, change firewall rules and fix accounts without anyone needing to be in the building. Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time, which covers early warehouse shifts and late Market nights. We have no on-site service in High Point, so equipment arrives already set up and your staff or a contractor plugs it in while an engineer talks them through it.
How much do managed IT services cost in High Point?
Pricing is per user per month, and we set it after an assessment. The biggest factors are the number of locations and networks, such as a showroom, a plant and a distribution center; whether servers still run in your own building; how much after-hours change work you need beyond monitoring; the compliance evidence customers or insurers ask for; and whether an internal IT person keeps part of the job. Seasonal Market staff can be handled with temporary accounts rather than full seats. Hardware and projects are quoted separately, and the agreement runs month to month.
Do you provide IT services for a showroom that is only busy during Market?
Yes, and a part-time showroom needs more planning, not less. Between seasons we keep its firewall patched, its Wi-Fi locked to staff devices and its computers updated, so nothing has drifted when the doors open. Before each Market we test the guest network, card readers, tablets and the connection to your order system, create temporary accounts with expiry dates and confirm the circuit with the carrier. During Market week the help desk is staffed from early morning to late evening Eastern time. Afterward we close the temporary accounts and review anything that went wrong.
Which payment and data rules apply to a High Point furniture company?
If you take card payments at Market or online, PCI DSS applies; version 4.0.1 is current, and its future-dated requirements, including broader multifactor authentication and controls on scripts in payment pages, became mandatory on March 31, 2025. Customer records also fall under North Carolina's Identity Theft Protection Act: G.S. 75-65 requires notice to affected people and the Attorney General's Consumer Protection Division after a breach, and G.S. 75-64 requires a written policy for destroying paper and electronic records. Suppliers to defense primes may owe NIST SP 800-171 controls. This is general information, not legal advice.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.