Managed IT Services in Burbank, CA
For Burbank companies ready to hand off all of IT: computers and accounts, the security stack, backups, the network and its fiber, and the vendors who supply each piece. NetSys is the managed service provider that runs the lot from Brooklyn under a per-user monthly fee, with no contract term to sit out.
The short answer
NetSys provides managed IT services to Burbank, CA businesses as an outsourced IT department. For one fee per user each month you get the help desk, device monitoring and patching in NinjaOne, ThreatDown MDR, administration of Microsoft 365 and Intune across Mac and Windows, restore-tested backups, firewall management, documentation and vendor management, plus quarterly reviews and a roadmap. We run it remotely from Brooklyn through cloud tools, with no engineer working on site in Burbank, and monitoring never stops. You can cancel in any month.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered in Burbank
A Burbank company's managed environment is run entirely from our Brooklyn office. During onboarding we install the monitoring and security agents, take over the Microsoft 365 tenant and Intune, document the network and storage in IT Glue and connect to the firewall's management console. From then on patches, alerts, user changes, backup checks and firewall updates all happen remotely. Hardware we supply is enrolled before it ships, Windows through Autopilot and Macs through Apple Business Manager, so it configures itself at first sign-in. Network gear arrives pre-built, and your staff or cabling contractor mounts it while an engineer checks each port from the dashboard. The agreement states plainly that no NetSys engineer comes on site in Burbank; the time we would spend traveling goes into monitoring and documentation instead. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work.
Managing the vendors behind a Burbank production business
A Burbank production or post company depends on more vendors than most offices of its size: the internet circuits, perhaps a ONE Burbank fiber link between two buildings, a shared storage maker with its own support contract, a phone system, a payroll platform, a review-and-approval service, studio client portals and a dozen creative software subscriptions. Under managed IT, those relationships become our job. We hold the account numbers, contracts and support entitlements in IT Glue, open the tickets, sit on the vendor calls and push until the problem is fixed or clearly theirs. Renewals and license counts come to your quarterly review months before they bill, which is where most savings appear. When a vendor blames the network, our engineers already have the firewall logs and the switch data to settle the question.
Security and backups built into the monthly fee
Security in a Burbank managed agreement is not an add-on. Every computer runs ThreatDown managed detection and response, mail passes through Barracuda, passwords live in Keeper, and staff take KnowBe4 training with simulated phishing. Entra ID Conditional Access lets only enrolled, compliant devices reach Microsoft 365 and shared files, which matters in a city where a 2024 breach at its best-known employer began with malware on one employee's computer. Backups go to Datto or Veeam, with a copy held outside Southern California, and we restore files on a schedule to prove the copies work. NetSys has worked more than 30 ransomware cases in the last three years and recovered all of them fully, and the clients who already had a disaster recovery plan were back up inside a day.
Managed IT or co-managed IT for Burbank studio vendors
Some Burbank companies already employ a media engineer who knows the storage, the edit bays and the render farm better than any outsider ever will. Replacing that person makes no sense, so we offer co-managed IT. Your engineer keeps the creative infrastructure and the relationships with artists and editors, while NetSys takes identity and Microsoft 365, patching, endpoint security, backups, the firewall and after-hours escalation. A responsibility matrix in the agreement lists each system, who owns it and who covers it outside business hours, so nothing falls between two people. Your engineer gets a team behind them for vacations and incidents, plus access to our documentation and monitoring. Companies without that person get fully managed IT, and either arrangement can change later without renegotiating a long contract.
Quarterly reviews, budgets and the Burbank roadmap
Each quarter your dedicated account manager and engineer review what happened and what is coming: ticket trends, security findings, backup tests, license counts and hardware age. The roadmap that comes out of it puts dates and costs on the next 12 to 24 months, so replacements arrive in the budget rather than as an emergency. Right now the common items are servers still on Windows Server 2016, which leaves extended support on January 12, 2027, any desktop left on Windows 10 after its October 2025 end of support, storage arrays near capacity, and office moves tied to redevelopment in the Media District and around Hollywood Burbank Airport, whose replacement terminal opened on October 13, 2026. We also track the security questionnaires your studio clients send, so the answers are ready before the next one arrives.
Managed IT Services in Burbank: what NetSys delivers
Support that answers
- Help desk by phone, email and Teams with engineers on the line, an immediate response from your dedicated engineer when something severe happens, and everything else worked by severity
- Remote monitoring and management through NinjaOne on every endpoint and server, 24 hours a day
The security stack, included
- ThreatDown MDR and EDR on every workstation, laptop and server, monitored around the clock
- Entra ID Conditional Access, multifactor authentication and Microsoft Defender for Business across the tenant, with legacy authentication switched off
Continuity and planning
- Immutable backups for servers and for Microsoft 365 itself, tested by restoring real data on a schedule
- Intune, Windows Autopilot and Keeper password management rolled out as standard, so devices and credentials stop being ad hoc
Complete managed IT, cybersecurity and help desk for a 20-seat organization
A 20-seat organization handed NetSys the whole of its IT. Devices, network, Microsoft 365 and vendors came under one agreement with 24/7 monitoring and a named account manager; endpoint protection, multifactor authentication, email protection and tested backups went onto all twenty seats; staff got a help desk with engineers on the other end; and every new hire now goes through a defined onboarding process with recurring phishing training. The write-up is limited to the scope delivered, with no outcome figures claimed.
Managed IT services work for other clients
- Importers and distributors
Wholesale medical supply distributor
Microsoft 365 migration for 68 users, SharePoint organization of 1.5 TB of business files, email protection, and ongoing IT support.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Burbank client.
What managed IT costs in Burbank
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Read next
Industry pages: IT for Media & Advertising Agencies · IT for Healthcare
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See everything NetSys delivers in Burbank, CA.
Also in Burbank: IT Consulting · IT Support
Managed IT Services elsewhere: Santa Clarita · New York City · New Jersey · Philadelphia · Long Island · Manhattan
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in Burbank: FAQs
How does managed IT work for Burbank organizations?
We act as your IT department from Brooklyn. Monitoring, patching, security response, Microsoft 365, Intune, backups and the firewall are all managed remotely, and your people can call, email or message an engineer from 1 a.m. until 8 p.m. Pacific, weekends too. Emergencies and monitoring are covered at every hour. Since no NetSys engineer travels to Burbank, equipment ships configured and your own team installs it with our guidance. Severe problems go straight to the engineer assigned to you, and you can end the arrangement with a month of notice.
What do managed IT services cost a Burbank business?
You pay a set amount per user each month, and we arrive at it by assessing your environment rather than reading from a price list. Servers and shared storage under management, the balance of Mac and Windows machines, how much freelancer onboarding you do, the evidence your studio clients ask for, after-hours work beyond monitoring, and whether a staff media engineer shares the load all change it. Vendor management sits inside the fee. Hardware, licenses and projects are priced on their own, and the managed IT pricing page lays out the inclusions.
What does a Burbank managed IT plan include?
Engineers on the help desk; Intune policy for every Mac and PC; Microsoft 365 and Teams administration; NinjaOne monitoring and patching; ThreatDown MDR on each endpoint; Barracuda in front of your mailboxes; phishing simulations through KnowBe4; Keeper vaults for shared credentials; Datto or Veeam backups that we restore on a schedule; Cisco Meraki or Fortinet firewalls we manage; IT Glue records; your vendors handled by us; and a quarterly review with an account manager you can call on a personal cell. Storage replacements, office moves and migrations are separate projects.
Is NetSys a managed service provider with staff in Burbank?
No. Everything comes from our Park Slope office at 1 Prospect Park SW, Suite 6E, Brooklyn, NY 11215; call 845-203-3914 to reach it. Burbank companies work with the same engineering team as everyone else we serve, graduates in electrical engineering, electronics engineering or computer science who hold Cisco and Microsoft certifications. The company dates to 1998 and keeps 98% of its clients without long contracts, so if remote managed IT turns out to be the wrong fit, you leave without a penalty.
What California data rules does a Burbank managed IT agreement help with?
Business managers, payroll firms and practices in Burbank hold Social Security numbers, bank details and medical records, so three rules come up most. Section 1798.81.5 of the Civil Code asks any business holding Californians' personal data to protect it reasonably. Its neighbor, Section 1798.82, now gives 30 calendar days after a breach is discovered to notify the people affected. Medical offices also answer to HIPAA and the state's medical-records confidentiality law. Our service keeps the proof on file: MFA and access reports, patch and backup records, and an incident log. This is general information, not legal advice.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.