Managed IT Services in Fresno
NetSys is an IT company for businesses in Fresno: we run the help desk, security, backups, Microsoft 365 and the network for a flat monthly fee per user. We have run IT out of New York since 1998, and our engineers hold degrees in electrical and computer engineering.
The short answer
NetSys provides managed IT to businesses in Fresno: help desk with engineers on the line, 24/7 monitoring, patching, ThreatDown managed detection and response, Microsoft 365 and Intune administration, tested backups and vendor management, for a flat monthly fee per user. Delivery is remote-first from Brooklyn, with the help desk staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific) and emergency service 24/7. On-site commitments are arranged in advance and sized to the engagement, including a nearby dedicated engineer where regular presence and availability have been confirmed. Ongoing agreements run month to month.
Service information by The NetSys Group. Our editorial standards.
How managed IT is delivered in Fresno
Fresno is served from Brooklyn, three hours behind us on Pacific time. Monitoring runs 24/7 from Brooklyn, and so does emergency service. Our staffed help-desk hours are 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), seven days a week. The proposal states severe-incident escalation, authorized remediation and any other after-hours work. On-site commitments outside our on-site coverage (New York City, Long Island, Westchester, the Hudson Valley, North Jersey and Fairfield County, CT) are arranged in advance and sized to the engagement: a mostly remote engagement needs no dedicated on-site engineer, while an engagement that calls for regular presence, such as a standing on-site day or two each week, can include a dedicated engineer with a drive time generally under an hour once availability, location and the visit schedule are confirmed in the proposal. Hardware can ship pre-configured where the project permits remote setup. Confirm landlord access, circuit diversity, cabling and equipment space before approving a network change. Carrier options to check in Fresno include AT&T Business and Comcast Business; availability, routing and installation dates must be verified at your address before a failover design is approved.
Who managed IT in Fresno is built for
Businesses we can support in and around Downtown Fresno, the Tower District, Fig Garden, River Park and Clovis include food processors and packers on SAP Business One, trucking and cold-storage firms on McLeod LoadMaster, medical practices on eClinicalWorks, contractors on Procore, accounting practices on CCH Axcess, and nonprofits on Bloomerang. These are examples of business and application needs, not a list of local clients. We coordinate infrastructure, identity and integration with the application vendor, and identify any compliance requirements during discovery. Companies with an internal IT person can agree a split of responsibilities, systems and coverage hours before work begins.
Continuity planning for your Fresno business
Start with the systems your team cannot work without. Record the impact of a building power outage, a failed internet circuit, a compromised account and an unavailable application vendor. Then agree recovery priorities, an independent access path, protected backup copies and a test for each critical workflow. Controls reduce particular risks; they do not guarantee that an incident cannot happen.
Managed IT Services in Fresno: what NetSys delivers
Help desk and monitoring
- Unlimited help desk by phone, email and Teams, staffed by engineers rather than a ticket queue, with severe problems such as ransomware, systems down, no internet or email not working answered immediately by your dedicated engineer
- 24/7 monitoring of every server, workstation and firewall through NinjaOne RMM, with alerts an engineer acts on rather than forwards
- Patching and routine maintenance on the schedule your business sets, weekly for some clients and quarterly for others, with urgent fixes applied as needed in between
- Documentation of the whole environment in IT Glue, so the answer to 'what is that box' exists in writing
Security, built in
- ThreatDown managed detection and response with EDR agents on every device, not just servers
- Microsoft Defender for Business, Entra ID Conditional Access and multifactor authentication across the Microsoft 365 tenant
- Barracuda Email Protection in front of every mailbox, with SPF, DKIM and DMARC set correctly
- KnowBe4 security awareness training and simulated phishing for every user, on a recurring schedule
Backups, devices and vendors
- Datto SIRIS or Veeam backups with immutable off-site copies, and live restores run on the schedule in the agreement with the result sent to you
- Intune and Windows Autopilot device management, so a new laptop ships sealed and configures itself at first sign-in
- Vendor management: we deal with the ISP, the line-of-business software vendor and the landlord's building IT
- A quarterly technology review with a written roadmap and budget, run by the engineer who knows your environment
A 68-person manufacturing business in River Park
This planning example shows how we could scope the work. It is not a claim about a customer in this market or a measured result. For published customer work, see our case studies.
A manufacturing business in River Park with 68 staff across the office and remote, SAP Business One as a core business application, a file server nobody wants to touch and laptops bought one at a time from a retailer. The break-fix arrangement now costs more in emergencies than a managed agreement would. The antivirus came bundled with the hardware, the Wi-Fi password is shared with visitors, and the monthly IT spend is spread across three vendors none of whom is accountable for the whole.
- Quarterly technology review scheduled, with the first written roadmap and budget delivered at the 90-day mark
- Discovery on every device, account and vendor contract, documented in IT Glue before anything is changed
- NinjaOne RMM agents deployed to every workstation and server for 24/7 monitoring, patching and remote support
- Microsoft 365 tenant review: dormant accounts closed, legacy authentication switched off, Entra ID Conditional Access and multifactor authentication applied to every user
- Datto SIRIS appliance installed for the server with immutable cloud copies, and a first restore run and dated within the first month
- KnowBe4 onboarding for every user, with a baseline phishing test in week one and recurring training after that
One provider is accountable for devices, network, Microsoft 365 and security. Staff call a help desk that fixes things, the insurer gets answers with evidence behind them, and leadership sees a quarterly roadmap instead of surprise invoices. The agreement runs month to month.
Law office: Microsoft 365 with layered security and cloud-to-cloud backup
A 25-attorney firm in the greater New York metro was losing unbillable hours to an outdated file server and an email server that needed weekly attention. NetSys mapped the firm's matters and document workflows first, moved email to Exchange Online and documents to SharePoint and OneDrive in a matter-based structure over a weekend cut-over, layered anti-phishing protection, DNS filtering, multifactor authentication and endpoint protection across attorney devices, and set independent cloud-to-cloud backup of the whole tenant. The firm reported 82% fewer IT support incidents per month within two quarters and about 3.5 hours per attorney per week recovered from IT friction.
Managed IT services work for other clients
- Architecture and engineering
Boutique commercial architecture firm
Management of 10 employee seats, including onboarding, offboarding, laptop setup, Microsoft 365 licensing, and access permissions.
Small Business IT SupportIT for Architecture and Engineering Firms
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
- Private schools
Private K-8 school
Management of 180 student devices and 35 faculty laptops, content filtering, account security, and classroom Wi-Fi support.
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Fresno client.
Compliance in Fresno: California’s breach-notification statute and what sits on top of it
California Civil Code § 1798.82 requires notice for qualifying breaches of residents’ personal information. A person or business required to notify more than 500 California residents must also submit a sample notice to the Attorney General. These breach duties are distinct from the CCPA’s consumer-rights applicability tests. The service scope should identify the records, access controls, retention settings and incident evidence your business needs; your legal or compliance adviser determines which requirements apply. The managed agreement can include access reviews, patch reports, backup test results and a written incident response plan, with the evidence and responsibilities agreed in the scope. Discovery identifies missing records and assigns the documentation work. Applicable duties depend on the business, data, exemptions and contracts; your legal or compliance adviser determines which requirements apply.
Primary sources
What managed IT costs in Fresno
Managed IT is priced per user per month for a fully managed agreement, and the number moves with four things more than with headcount: how many servers you run, whether you need after-hours coverage beyond monitoring, how much compliance documentation you carry, and whether we are co-managing alongside an internal person or running everything. We quote from an assessment, not a phone call, and the agreement runs month to month. What belongs in the monthly fee versus what is billed separately is set out on our managed IT pricing page.
Who this fits, and who it does not
Best fit: 10 to 75 employees, one or two offices plus remote staff, already on Microsoft 365 or ready to move there, and either no internal IT or one person who is underwater.
Not a fit: businesses under five people, who are usually better served by the small-office baseline described in our five-person case study, or organizations over 250 seats, which need an internal team we can co-manage with rather than replace.
Read next
Industry pages: IT for Manufacturing · IT for Logistics & Transportation
Terms used on this page: Co-Managed IT · Managed Service Provider (MSP) · Remote Monitoring and Management (RMM)
Guides: the questions to ask before signing with an MSP · what managed IT costs per user in 2026
Related pages
Read the full Managed IT Services service page. See all locations and service areas.
Also in Fresno: IT Support · IT Consulting
Managed IT Services elsewhere: Los Angeles · San Diego · Irvine · San Francisco · Sacramento · San Jose
Related services: Co-Managed IT · Managed IT Pricing & Scope · Switching Managed IT Providers · Outsourced IT Help Desk
Managed IT Services in Fresno: FAQs
Is NetSys an IT company that serves Fresno businesses?
Yes. NetSys is an IT services company that supports Fresno businesses remote-first from its one office, in Brooklyn: managed IT support, an engineer-led help desk, cybersecurity and IT consulting under one month-to-month agreement. Fresno is served from Brooklyn, three hours behind us on Pacific time. The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), monitoring and emergency service run 24/7, and any on-site work in Fresno is planned and scoped in advance.
Is cybersecurity included or extra?
Included. Endpoint detection and response, multifactor authentication and Conditional Access, email protection, security awareness training and immutable backups are part of every managed agreement. The free external penetration test runs remotely and is limited to the information available to NetSys and the external scope agreed with you. Internal reviews and remediation require a separate scope.
How much do managed IT services cost in Fresno?
The figure is quoted per user per month from an assessment of your environment, and it moves with server count, after-hours coverage, compliance requirements and whether you keep an internal IT person more than with headcount. Our managed IT pricing page explains what sits inside the monthly fee and what is billed separately, so quotes can be compared on the same basis.
What happens to our current provider?
We run the transition. That means collecting credentials and documentation, auditing what is actually deployed against what you are paying for, and cutting over in stages. Three to four weeks is typical for a 20-seat office, with disruption and rollback plans agreed in advance; the old provider's access is removed at the end.
Do you have an office in Fresno?
Our office is in Brooklyn, NY. Fresno is served from Brooklyn, three hours behind us on Pacific time. Outside our on-site coverage the on-site arrangement is agreed before the engagement starts and sized to what it needs: none for a mostly remote account, or a dedicated engineer where regular presence such as a standing on-site day or two each week is part of the scope. A drive time generally under an hour is an option subject to confirming engineer availability and your address. The help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (1 a.m. to 8 p.m. Pacific), with emergency service 24/7. The proposal states the on-site arrangement and any travel in writing, and the agreement runs month to month.
How can IT support help with California data-security requirements?
California Civil Code § 1798.82 requires notice for qualifying breaches of residents’ personal information. A person or business required to notify more than 500 California residents must also submit a sample notice to the Attorney General. These breach duties are distinct from the CCPA’s consumer-rights applicability tests. NetSys can help document the relevant systems, controls and incident evidence within an agreed scope; legal notification decisions remain with your authorized business and legal team.
Get the whole of your IT handled by one accountable team.
Tell us how many people and devices you have, what you run today and what keeps breaking. We come back with a written scope, the responsibilities on each side and a monthly figure, before you decide anything.