IT Services and Cybersecurity in Austin, TX
Austin firms grow quickly, hire across the whole metro and sign up for software faster than anyone can track it. NetSys is an IT company that takes the entire job: help desk, devices, Microsoft 365, security, backups and the vendors behind them, run remotely from Brooklyn by engineers who answer the phone, with an account manager who keeps a real cell number.
The short answer
NetSys is an IT services and cybersecurity company that supports Austin, Texas organizations remotely from its only office, in Brooklyn, NY. A single month-to-month agreement can cover managed IT, the help desk, Microsoft 365 and Intune, ThreatDown managed detection and response, email security, backups and the network, with vendor management included. Engineers are reachable every day from 3 a.m. to 10 p.m. Central, monitoring and emergency service never stop, and NetSys does not send engineers to Austin offices; equipment ships configured instead. Managed IT and IT support are priced per user per month after an assessment, and projects are quoted once they are scoped.
- One office, in Brooklyn, NY; Austin organizations are supported remotely and through the cloud, about 1,500 miles away
- No engineers travel to Austin: laptops arrive enrolled through Windows Autopilot and firewalls arrive configured for your staff or cabling contractor to connect
- Monitoring and emergency service run 24/7; the help desk is staffed seven days a week from 4 a.m. to 11 p.m. Eastern time (3 a.m. to 10 p.m. Central)
- Month-to-month agreements and 98% client retention
What an Austin IT company should take off your plate
Most Austin organizations of 10 to 150 people reach the same point. A Microsoft 365 or Google Workspace tenant was set up in a hurry during the first hiring wave, laptops were bought on a company card, nobody has logged into the firewall since the lease began, and a growing list of SaaS vendors has no owner. NetSys takes that on as one provider. Managed IT services in Austin cover the full environment and every vendor in it, from the payroll platform to the carrier and the copier lease. IT support covers the help desk, the devices and the people using them. Cybersecurity covers detection, identity and email defenses, scanning and training. IT consulting covers assessments, migrations and projects such as retiring a Windows Server 2016 machine before its extended support ends on January 12, 2027. Each service is scoped in writing before work starts, and all of them can sit under one agreement.
How remote onboarding works for Austin offices
Onboarding happens over the network and the phone. An engineer interviews whoever handles IT today, installs the NinjaOne agent on every computer, and reviews the firewall, the identity tenant, the backups and the vendor contracts. You get a written plan and a per-user price before anything changes. The cutover is set around your calendar, whether that means a legislative session deadline, a product launch or month-end close, and it typically finishes within a month. What changes for staff is small: a multifactor prompt on their phones, one help desk number and a Teams channel, and replacement laptops that arrive enrolled through Windows Autopilot rather than imaged by hand. NetSys does not send engineers to Austin. Network equipment ships preconfigured, your office manager or your own cabling contractor plugs it in, and an engineer in Brooklyn brings it online while they are still in the room.
Austin industries and the systems they run
Austin's economy rests on a few large anchors. State government is the region's largest employer and the University of Texas at Austin is among the next largest, while a ring of consultancies, government-affairs firms and contractors works for state agencies from offices near the Capitol. Dell is headquartered in Round Rock, Apple runs a large campus off Parmer Lane, Tesla builds vehicles at Giga Texas in southeastern Travis County, and Samsung, NXP and Infineon operate wafer fabs in the metro, with Samsung preparing a second campus in Taylor. Around them sit software startups downtown and in East Austin, medical practices working alongside the St. David's HealthCare, Ascension Seton and Baylor Scott & White hospital systems, law firms near the state and county courts, and distributors along SH 130. Each depends on systems with their own owners: an ERP and quality system, an EHR and billing platform, a document management system, a warehouse system with EDI links. We support the platform underneath and work with each software vendor directly.
Power, ice and floodwater: continuity planning in Central Texas
FEMA's records show Travis County in nine major disaster declarations since 2015, and the recent ones shape how we design for Austin. The February 2021 winter storms (DR-4586) cut power across the region; NXP shut both of its Austin fabs on February 15 after being told its electricity would soon be turned off. The ice storm that began January 30, 2023 (DR-4705) left about 170,000 Austin Energy customers dark at its peak, some for more than a week. In October 2018, silt-laden floodwater forced the city's first citywide boil-water notice, and the July 2025 floods (DR-4879) killed at least nine people in Travis County. The design case is a building with no power or water for days: cloud-hosted email and files, backups held outside Texas, firewalls with cellular failover, a UPS sized for a clean shutdown, and staff who can keep working from home on managed laptops.
Cyber incidents close to home
Austin is where Texas runs its public IT, and several of the state's best-known incidents landed here. On August 16, 2019, ransomware hit 23 Texas local governments at once; the Department of Information Resources in Austin led the response, and the mayor of one affected town said the attackers came in through the outside company that ran its IT. In May 2020 the Office of Court Administration shut down the appellate courts' websites and case systems after a ransomware attack, and TxDOT disclosed its own ransomware incident days later. In May 2024 the attack on Ascension pushed staff at Ascension Seton facilities in Austin onto manual, paper-based processes, with medication, lab and imaging orders written by hand. The lessons for a 30-person office are plain: limit and log remote access, your IT provider's included, require multifactor sign-in everywhere, keep backups an attacker cannot delete, and write down who calls whom before anything happens.
Texas law that applies to Austin businesses
Texas Business and Commerce Code section 521.052 requires a business to keep reasonable procedures protecting the sensitive personal information it holds. Section 521.053 requires notice to affected individuals no later than 60 days after the business determines a breach occurred, plus an electronic report to the Attorney General within 30 days when 250 or more Texans are involved. The Texas Data Privacy and Security Act, in force since July 1, 2024, requires covered controllers to maintain reasonable data security practices; businesses that are small under SBA standards are largely outside it but still need consent before selling sensitive data. Chapter 181 of the Health and Safety Code, expanded by HB 300, reaches anyone who comes into possession of protected health information and requires staff training within 90 days of hire. Since September 1, 2025, chapter 542 shields a Texas company under 250 employees from exemplary damages in a breach suit if it kept a framework-based security program. This is general information, not legal advice.
Towns and neighborhoods we cover around Austin, TX
- Downtown Austin
- the Second Street District
- the Capitol complex
- the Domain and North Burnet
- East Austin
- Mueller
- South Congress
- the Arboretum
- Southwest Parkway and Barton Creek
- Riverside
- Round Rock
- Cedar Park
- Georgetown
- Pflugerville
- Leander
- Hutto
- Kyle
- Buda
- San Marcos
- Bee Cave
Examples of our client work
- Architecture and engineering
Boutique commercial architecture firm
Management of 10 employee seats, including onboarding, offboarding, laptop setup, Microsoft 365 licensing, and access permissions.
Small Business IT SupportIT for Architecture and Engineering Firms
- Manufacturing
Large manufacturing plant in Virginia
Password management for 125 employees, management of 160 computers, and managed EDR antivirus across production and office devices.
- Importers and distributors
Large regional beverage distribution company
Warehousing and inventory management for 50 replacement devices, workstation deployment, and warehouse Wi-Fi support across four facilities.
Hardware Lifecycle ManagementIT for Importers and Distributors
Client names are withheld. These examples were chosen for the work involved, not for where the client is, so none is presented as a Austin, TX client.
Services in Austin, TX
Industry depth: IT for Healthcare · IT for Law Firms · Manufacturing · Logistics · Consulting Firms · IT for Startups
Also from NetSys: small business IT support · 24/7 IT support
Next steps: Managed IT services in Austin · IT support in Austin · Cybersecurity services in Austin · IT consulting in Austin · IT support for professional services firms in Austin · Manufacturing IT support in Austin · Logistics IT support in Austin · Managed IT services in Round Rock · IT services across Texas · Co-managed IT for in-house IT teams
Nearby: Texas · Dallas, TX · Houston, TX
More in Texas: McKinney, TX · The Woodlands, TX · El Paso, TX
Austin, TX FAQs
What should an Austin business look for in an IT company?
Ask who answers the phone, what the agreement actually covers and how you would leave. A good IT company puts engineers on the help desk, documents every system and password in a place you own, includes security rather than selling it as an add-on, and works without a long-term contract. NetSys has done this since 1998, with engineers holding degrees in electrical engineering, electronics engineering and computer science and certifications from Cisco and Microsoft. Agreements run month to month, client retention is 98%, and every client gets a dedicated account manager with a real cell number.
How does IT support work for Austin organizations?
Everything runs remotely from Brooklyn. NinjaOne watches every computer, ThreatDown reports to a staffed security operations center, and engineers manage Microsoft 365, Intune, backups and the firewall through their cloud consoles. Staff reach an engineer by phone, email or Teams from 3 a.m. to 10 p.m. Central, every day, and ransomware, a dead circuit or broken email goes straight to your dedicated engineer at any hour. NetSys does not send engineers on site in Austin; hardware arrives preconfigured for your team or a local cabling contractor to connect.
How does remote onboarding work for businesses in Austin, TX?
It starts with a call and a short questionnaire, then the NinjaOne agent goes onto each computer so we see the real inventory rather than a spreadsheet. Within about two weeks you have a written assessment: what is unprotected, what is out of support, which vendors hold your data and what we propose to change first. The cutover follows on a date you approve. Multifactor sign-in is enforced, ThreatDown replaces the old antivirus, one backup is restored to prove it works, and staff get a single number for help. A 20-seat office usually finishes in three to four weeks.
What IT services do you offer to businesses in Austin, TX?
Managed IT, help desk support, cybersecurity, network security, backup and disaster recovery, Microsoft 365 and Azure work, Intune device management, compliance support and IT consulting, including vCIO planning and migrations. Some organizations want all of it under one agreement. Others keep an internal IT person and hand us monitoring, security and after-hours coverage, which is co-managed IT. We also run AI projects such as Copilot rollouts once a tenant's permissions are clean. The Austin service pages linked here explain each piece and how it is scoped.
How much does an IT company cost in Austin?
Managed IT and IT support are priced per user per month, and the figure comes from an assessment of your environment rather than a rate card. What moves it: servers still sitting in a closet, after-hours needs beyond monitoring, the compliance evidence you have to produce, specialized software that needs vendor coordination, and whether an internal IT person keeps part of the work. Projects such as a migration or a new office network are quoted after scoping. NetSys does not publish prices, and the agreement runs month to month, so there is no multi-year term to work through.
Is there a free way to test our security before we commit?
Yes, one: a free external penetration test. It runs remotely against your internet-facing systems within a scope we agree in writing, such as your firewall, VPN, email and public web services, and you receive the findings ranked by risk. It does not look inside your network and is not a general IT review; an internal assessment or a full security assessment is a paid, scoped engagement. For many Austin companies the external test is a practical first step, because cyber insurers and enterprise customers ask about exactly those exposed services.
What happens when something in our Austin office needs hands?
Your own staff or a local contractor does the physical part, and we do the rest. Replacement laptops ship enrolled through Windows Autopilot, so a user signs in and the device configures itself. Firewalls, switches and access points arrive preconfigured and labeled, and an engineer stays on the phone or in Teams while someone connects them. For new cabling or a buildout, we write the specification your low-voltage contractor works from and check the result remotely. NetSys does not send engineers on site in Austin, and the agreement says so plainly.
Can you help an Austin startup pass a customer's security questionnaire?
Yes. Enterprise buyers and public agencies send long questionnaires about multifactor authentication, device encryption, logging, backups, vendor management and incident response. We put those controls in place, keep the evidence in IT Glue, and help you answer each question accurately rather than optimistically. If a customer asks for SOC 2, we prepare the IT controls and evidence the auditor tests; the audit itself is performed by an independent CPA firm. A cloud product sold to Texas state agencies may also need TX-RAMP certification, which the Department of Information Resources administers.
One IT company for the whole Austin office, run remotely from Brooklyn.
Book a call with an engineer. We will ask about your systems, your vendors and your next twelve months, then write up what we would change first.